Customer Service Support

Customer Support Representative

Our client, a rapidly growing software company, is seeking a Customer Support Representative to join their close-knit and dynamic team. This is an exciting opportunity to be part of a collaborative environment where technology, problem-solving, and the legal industry intersect.

The company is experiencing and expanding the customer support team to keep up with demand.

As a Customer Support Representative, you'll handle inbound customer inquiries (via a ticketing system similar to email) from attorneys and law firm staff, averaging 20-30 tickets per day. You'll also make occasional outbound follow-ups to ensure client issues are resolved quickly and thoroughly.

This role of customer support is perfect for someone who enjoys both client interaction and technical problem-solving. You'll also have opportunities to participate in company projects, including AI initiatives and process improvement efforts.

Key Responsibilities :

• Respond to inbound support tickets from attorneys and legal teams with professionalism and empathy.
• Ask thoughtful, investigative questions (who, what, when, why) to fully understand each client's issue before providing a solution.
• Troubleshoot issues within the company's proprietary software, learning its technical functions quickly.
• Collaborate with internal teams to escalate or resolve complex issues.
• Contribute to ongoing tech-related projects, including AI-driven improvements.

This role is 100% in office.

Requirements :

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.