Event Technician, Audio Visual - Gaylord National Harbor Resort & Convention Cen

Overview

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A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Position Summary

Position Overview : A Technician is responsible for the setup and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

Key Job Responsibilities

• Equipment Operation : Ensure a flawless event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Customer Service : Strive to exceed the expectations of internal and external customers; maintain positive relationships with clients through effective communication; meet with guests on site to ensure needs are met and equipment works properly; monitor events and check in on customers throughout the day; foster the hotel / client relationship.
• Technical Ability : Understand technical aspects of the job; troubleshoot and solve equipment and software issues; handle equipment challenges and changes in a timely and professional manner.
• Systems Knowledge : Follow company processes, complete systems entry and paperwork accurately; use equipment sheets to determine equipment for setup and strike; interact with staff and vendors; utilize floor up-selling techniques; work with clients to finalize invoices; complete order entries in Navigator as needed.

Job Qualifications

Competencies

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect.

Physical Requirements

Team members must meet the physical demands outlined to perform essential job functions. Reasonable accommodations may be made. The following lists include activity frequency indicators : Continuously, Frequently, Occasionally, Never.

Lifting Requirements : 0 - 15 lbs (Continuously); 16 - 50 lbs (Frequently); 51 - 100 lbs (Occasionally); Over 100 lbs (Occasionally)

Carrying Requirements : 0 - 15 lbs (Continuously); 16 - 50 lbs (Frequently); 51 - 100 lbs (Occasionally); Over 100 lbs (Never)

Note : Some physical requirements may be performed without assistance. Reasonable accommodations available.

Work Environment

Hotel : Work in a hotel / convention center environment with varying noise levels; potential exposure to outdoor temperatures, dirt, sand, and dust; use of high-end audiovisual equipment and electrical components; may work at multiple locations; irregular hours including on-call, days, evenings, weekends and holidays; appearance guidelines apply.

Warehouse : Work at event venues and warehouse environments; may travel; exposure to outdoor temperatures and dust; irregular hours and on-call status.

The information provided is not exhaustive; management reserves the right to revise responsibilities as needed.

Compensation and Benefits

Hourly Pay Range : $19.00 - $22.18

Compensation is determined by qualifications, location, travel, experience, and skills; some positions may be eligible for overtime, bonuses, or incentives. Encore offers benefits options; view details on our benefits options and inclusivity commitments online.

Additional Details

Seniority level : Entry level

Employment type : Full-time

Job function : Design, Art / Creative, and Information Technology

Industries : Events Services

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