Information Technology Specialist 4 (ITS 4)State of Iowa • Iowa, LA, US
Information Technology Specialist 4 (ITS 4)
State of Iowa • Iowa, LA, US
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job_description.job_card.job_descriptionBWC (Body Worn Camera) ABIS (Automated Biometric Identification System) CCH (Computerized Criminal History) BIS (Biometric Identification System) SING (Single Contact & License & Background Repository System) System Oversight and Administration : Administer and oversee the various investigative systems; ensure compliance with data governance standards; monitor and maintain system performance, functionality, and reliability; conduct regular system analyses to identify and isolate issues; diagnose and resolve technical problems; implement corrective actions and system improvements. User Management : Add, remove, and manage user accounts; ensure appropriate access controls and security settings; maintain up-to-date user roles and credentials. System Configuration : Configure features to meet departmental needs, including custom workflows, interface layouts, and tailored reporting functions; prepare and distribute system change notifications. Troubleshooting : Serve as a primary point of contact for resolving technical inquiries; diagnose and troubleshoot issues related to hardware, software, or connectivity; provide timely resolutions to minimize operational disruption. Data Management and Reporting : Manage system data; maintain data accuracy and integrity for incident reports, officer status, and other data sets; develop expertise in DPS business processes; improve workflows; assist with audits; provide regular system status reports to leadership. Quality Control : Enforce security controls; maintain system logs and documentation; develop and maintain administrative policies; review and clear system error reports; lead governance board approvals as needed. Training and Support : Deliver training and support to users; evaluate modification requests; manage training assignments and onboarding progress. Graduation from an accredited four-year college or university and experience equal to two years of full-time work in areas such as operating and coordinating computer-based networks, database management, developing business processes, IT training, or IT customer service; or An equivalent combination of education and experience substituting approved curricula / specialized training or eighteen semester hours of post-high school coursework in related areas; or certification by an authorized institution / major computer or software producer; or An equivalent combination of education and experience substituting one year of required experience for thirty semester hours of education; or Current continuous experience in the state executive branch that includes six months of full-time experience as an Information Technology Specialist 3. Paid Time Off : Vacation accrues with rollover, unlimited sick leave accrual, and nine paid holidays per year. Insurance : Health, Dental, Vision, and Life Insurance options. Retirement : IPERS retirement package and optional deferred compensation plan. Flexibility : Flexible Spending Accounts (medical and dependent care). Support : Employee Assistance Programs and Employee Discount Programs.
The Job Description is not remote. Hours are 8 : 00 a.m. to 4 : 30 p.m. Monday through Friday at DPS headquarters in Des Moines. The Iowa Department of Public Safety (DPS) is seeking an Information Technology Specialist 4 (ITS4) within the Division of Criminal Investigation.
Organization Background
The Iowa Department of Public Safety (DPS) is a statewide law enforcement agency committed to serving the people of Iowa with leadership, integrity, and professionalism. We uphold the core values of courtesy, service, and protection, and collaborate with federal, state, and local jurisdictions within the criminal justice community to provide for the safety of people living in or traveling through the State of Iowa. DPS is comprised of the following divisions :
- Iowa State Patrol
- Iowa Division of Criminal Investigation (DCI)
- Iowa Division of Narcotics Enforcement
- Iowa State Fire Marshal
- Division of Intelligence
- Administrative Services Division
Job Description
The Information Technology Specialist 4 (ITS4) is responsible for the comprehensive management and support of the agency's technology initiatives and project coordination. This position plays a critical role in ensuring system reliability, maintaining data integrity, and supporting technology initiatives through the administration, support, maintenance, and long-term performance of key investigative systems, including :
The ITS4 will serve as the department's primary point of contact for executive staff and investigative divisions, acting as a liaison between end users and other agencies. This position oversees daily system operations, manages database functions, supports field deployments, and coordinates both hardware and software systems. The ITS4 ensures technology initiatives remain reliable, accurate, and responsive by leading the implementation of updates, program changes, and troubleshooting efforts. The role also evaluates and implements solutions to maintain data integrity, enhance system performance, and ensure the long-term success of technology initiatives.
Key Responsibilities Include :
Additional Requirements Candidates must successfully pass a comprehensive background investigation conducted by the Iowa Department of Public Safety before a final letter of employment offer is delivered.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification :
Benefits
For more information about benefits, visit the State of Iowa benefits webpage.
State of Iowa
J-18808-Ljbffr
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Information Technology Specialist • Iowa, LA, US
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