Medical Assistant / Patient Service Representative - Endocrinology

Job Description

Essential Job Functions :

• Assists Physician, APN / PA with patient care, patient flow, procedures, and clerical duties.
• Responsible for greeting patients / family, scheduling patient appointments and tests in an efficient and timely manner.
• Collects payments from patients, provide account balance, and issues receipts. Posts payments to the correct accounts. Opens and closes batches daily as required; prepares bank deposit bags.
• Answer the telephone promptly and deal with the caller's needs expeditiously. Takes an accurate message when needed and delivers it to the appropriate individual. Demonstrates appropriate etiquette.
• Provides referrals and / or consult orders appropriately and in a timely manner.
• Schedules and enters diagnostic tests and procedures into the order management system, following all appropriate workflows.
• Obtains, verifies, and updates patient information including demographics, insurance, HIPAA forms, and financial waivers.
• Prepares the examination room. Escorts patient into the room. Cleans examination room when the exam is complete.
• Ensures proper preparation for patient visits. Prepares pertinent information needed for patient visits.
• Schedules appointments accurately and appropriately according to departmental guidelines
• Collects lab specimens according to departmental guidelines. Accurately labels specimens.
• Accurately completes any / all necessary forms for the patients.
• Obtains vital signs : BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.
• Works cooperatively with PCR and clinical staff to ensure timely pre-authorizations.
• Appropriately reviews and reconciles medication list.
• Accurately documents allergies in EHR.
• Reconciles encounters daily and accurately, according to policy guidelines.
• Employs appropriate and timely use of Tasking.
• Confirms future appointments as needed. Reconciles Televox cancellation list.
• Communicates to the Office Supervisor / Manager appropriately and promptly.
• Maintains an organized sample closet and discards outdated medication.
• Employs appropriate and timely use of Tasking.
• Appropriately enters and links orders.
• Consistently and accurately stocks examination rooms with all necessary supplies. Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment, or services.

General Job Functions :

Understands and performs within the scope of practice.

Physical Job Requirements :

Environmental Risks :

Bloodborne Pathogens :

Education, Certification, Computer and Training Requirements :