Community Health Worker, Quality

Job Description

Job Description

VISION, MISSION & VALUES :

Every employee of SIHF Healthcare is expected to uphold our vision, mission, and values. Our actions will reflect our values of Compassion, Diversity / Inclusivity, Excellence, Integrity, Respect and Stewardship creating a culture in which all individuals are treated with dignity and respect. This will result in our vision of an “Enriched health and life in a just society” through the fulfillment of our mission to build partnerships, develop safe and affordable housing, community engagement in building trust and solutions, foster economic development, provide access to comprehensive health care services, and reduce disparities

CUSTOMER SERVICE COMPLIANCE STATEMENT :

Treat every person with dignity, respect, and kindness by listening with your full attention, addressing questions / concerns immediately, and accepting responsibility to follow through by always doing what you say you will do. You support our customers, and your team, by being patient, understanding and positive, knowing that you are SIHF Healthcare to those we serve.

POSITION DESCRIPTION :

The community health worker is a member of the healthcare team and works in both health center and community-based settings to improve health outcomes by addressing health related social needs. The Community health worker is responsible for connecting individuals to community resources and health care services.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Serve caseload of assigned clients.
• Screen individuals for health-related social needs (HRSN) using the PRAPARE Tool and initiate referrals as needed.
• Contact clients (phone, text, email) about the need for and importance of health care services.
• Contact clients (phone, text, email) to schedule appointments for health screenings, well-visits, and follow-up appointments.
• Assist clients in accessing and understanding health information provided by their medical and social service providers.
• Assist clients with completing paperwork related to health-related social needs such as applications and registration forms.
• Communicate with healthcare and social service providers as needed to enhance care coordination and patient engagement.
• Participate in community events to promote services and healthy behaviors.
• Maintain accurate and up-to-date client records by documenting services and client interactions in the CHW database system.
• Complete community health worker training and subsequent assigned training.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES :

EDUCATION AND EXPERIENCE :

High school diploma or GED, valid driver's license, insured and reliable transportation; and lived experience or extensive relationship with the community is required. Experience in community outreach, peer counseling, health promotion, healthcare / medical office is desired.

COMPLIANCE STATEMENT :

Abide by the requirements of all applicable State and Federal laws.

MEDICAL HOME STATEMENT :

Be aware and understand the expectations and responsibilities of the Patient Centered Medical Home. Understand role, complete relevant duties, and the requirement to maintain highest level of proficiency within scope, as part of this team-based approach in the patient care continuum.

PHYSICAL DEMANDS :

Light physical activity performing non-strenuous daily activities of an administrative nature. Must be able to lift up to thirty (30) pounds.

WORK SCHEDULE :

Normal work hours for this position are Monday through Friday dayshift. Attendance at off site meetings will be required with no overnight stay. Local travel required. Valid driver’s license and insured automobile required. Occasional out-of-town travel may be required.

COMPREHENSIVE BENEFIT PACKAGE FOR FULL-TIME :