Patient Billing / Services Representative II - Orthopedic Surgery

Scheduled Hours

40

Position Summary

Obtains insurance information, referral forms and counsels patients on financial assistance when seen in department for services.

Job Description

Primary Duties & Responsibilities :

• Obtains insurance information from patients and counsels alternative ways for financial assistance.
• Registers all new patients and assists with form completion.
• Reviews schedule for new patients and makes updates when necessary.
• Calls patients with appointment time reminders; obtains insurance information and referral forms.
• Explains billing process to patients; answers incoming inquiries from patients and third-party payers.
• Explains billing process to other staff; assists with basic account maintenance activities.
• Assists patients with insurance questions regarding the billing process.
• Assists staff with sending out reminder cards and other scheduling duties.
• Performs other duties as assigned.

Working Conditions :

Job Location / Working Conditions :

Physical Effort :

Equipment :

Required Qualifications

Education : High school diploma or equivalent high school certification or combination of education and / or experience.

Certifications : Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience : Billing Systems And Third-Party Claims And / Or Medical Office Setting, Related Customer Service (3 Years)

Skills : Not Applicable

Driver's License : A driver's license is not required for this position.

More About This Job

Required Qualifications :

Preferred Qualifications :

Grade

C06-H

Salary Range

$17.34 - $25.40 / Hourly

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure / certification verification, physical examination, certain vaccinations and / or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

Wellness

Family

For policies, detailed benefits, and eligibility, please visit https : / / hr.wustl.edu / benefits /

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.