Application Support Engineer (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Application Support Engineer in the United States .

In this role, you will be a key technical resource within a dynamic Customer Success team, helping ensure that customers have a seamless experience with complex software solutions. You will troubleshoot and resolve challenging technical issues across APIs, microservices, databases, telephony, and networking environments. Acting as the primary technical point of contact for customers, you will collaborate with Engineering, Product, and Sales teams to escalate and resolve incidents while maintaining clear and empathetic communication. You will also document solutions, create knowledge base content, and contribute to process improvements to enhance both product quality and customer satisfaction. This position offers the opportunity to work with cutting-edge technologies in a fast-paced environment, where problem-solving, collaboration, and technical expertise are highly valued.

Accountabilities

• Investigate, diagnose, and resolve complex technical issues related to APIs, databases, servers, telephony, networking, and containerized applications.
• Serve as the primary technical contact for customers, providing clear and empathetic communication through email and support portals.
• Collaborate with Engineering, Product, and Sales teams to escalate critical incidents, bugs, and feature requests, ensuring timely resolution.
• Reproduce customer issues and test solutions to verify effectiveness and accuracy.
• Develop and maintain comprehensive documentation, FAQs, and knowledge base content to support customers and internal teams.
• Identify recurring issues and recommend process improvements to enhance the customer support experience.
• Participate in an on-call rotation for urgent technical issues outside regular business hours.

Requirements

Bonus Skills :

Benefits

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching .

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job’s core requirements and past success factors to determine your match score .

🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match for the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias , focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the hiring company, whose internal team will make the final decision and contact selected candidates for the next steps.

Thank you for your interest!

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