Applications should include a cover letter and resume, and must be sent to . Applications submitted only via LinkedIn will not be considered.
Operations Manager + Executive Assistant
Location : Minneapolis
Reports to : CEO / Founder
Employment Type : Full-Time, Exempt, 4 days / week in office
About The Reel Hope Project
At The Reel Hope Project, our mission is to make a video for every child in the foster care system awaiting an adoptive family — giving kids a platform to share what makes them unique. As a faith-fueled nonprofit funded entirely through private donations, we work at the intersection of storytelling and child welfare advocacy to connect amazing kids with forever families.
Position Overview
The Operations Manager + Executive Assistant directly supports the CEO / Founder as well as the full team by managing all Headquarters Operations, Administration, HR, and Office functions. This role is adept at transforming the visionary strengths of our Founder into clear and actionable workflows and outcomes, and maintains a wide variety of internal operating systems.
Our ideal candidate finds joy in strategic problem solving, streamlining systems, calendar management, efficient travel booking, and detailed document preparation. This position is designed for someone who thrives in fast-paced, ever-evolving environments that drive hard towards a mission.
As a laser-focused nonprofit, we’re seeking an individual who can balance big picture critical thought with day-to-day minutia management. This role serves as an effective liaison between our CEO, staff, board, and external stakeholders.
This role will work closely with and be trained in by the National Operations Director for their first year on staff.
Key Responsibilities
Headquarters Operations
- Lead policy development with CEO; ensure compliance
- Assess system issues; analyze data to look at trends, gaps, and programming opportunities
- Oversee project management software programming; manage annual monday.com dashboard updates for widget performance
- Serve as the primary development and troubleshooting point of contact for software programming (monday.com, Vimeo, Jotform, etc.)
- Manage Headquarters SOPs, staff-wide and HR / Private Google Drive
- Manage Tech Library and Password Library
- Manage team travel information
- Manage compliance forms (benefits PCORI filing, Secretary of State renewal, etc.) Renew TRHP’s annual accreditations (ECFA, CAFO, MCN, etc.)
- Manage annual Financial Audit w / CPA, Director of Advancement, and external bookkeeping company
- Manage annual 990 and Attorney General form
- Provide significant administrative support for The Reel Hope Project’s annual fundraiser, including coordinating and managing communication with volunteers
HR
Maintain TRHP’s Employee HandbookCreate / maintain Employee job descriptions and Contractor service agreements; coordinate and file annual renewalsManage Headquarters-specific functions for all new hires (onboarding, paperwork, compliance, background checks, etc.)Manage annual staff benefits renewal process and deadlines (health, dental, vision, life, STD / LTD)Manage staff retirement planManage organizational insurance policies and renewals (general liability, D / O, workers comp, SAM, auto, etc.)Manage organizational perk policies (AAA, travel insurance, etc.)Manage staff offboardingCEO Support
Manage calendar scheduling across multiple time zones; protect / manage time blocksManage travel arrangements and accommodationsWork toward managing inbox and external communicationsEnsure confidentiality of sensitive and / or private informationDraft, proofread, prepare and organize a wide variety of documentsCoordinate CEO’s annual 360 staff reviewOther projects and tasks as assignedBoard of Directors Support
Maintain all Board-related documents, including annual policy signaturesSchedule and coordinate details for all Board meetings and Board-related functionsAttend Board meetings; support CEO w / prep and set upOffice Management
Act as primary point of contact in matters relating to coworking space (rent, compliance, etc.)Manage and triage info email and phone accountManage mailing and Mailhouse communication / pick upManage weekly P.O. box pick upManage supply orders (merch, mailings, office supplies, events, etc.)Support agenda for Weekly Tuesday All Staff meetings; capture action itemsBook conference meeting rooms, secure reservations and place food ordersManage company vehicle cleanings, maintenance, and license plate renewalManage team-wide gifts, birthdays, and work anniversariesQualifications
Personal alignment with our core values & statement of faithSystem-oriented, accuracy-driven and detail-focusedEnergized by a wide variety of one-time and recurring tasksAbility to identify / solve problems and execute solutions on behalf of CEO and Board of Directors5+ years of experience directly supporting one or more C-Suite executives5+ years of experience in high level Admin or Operations supportDemonstrated success in transforming systems into high-performing workflowsRequired proficiency in Google Suite, Zoom, monday.com (or comparable platform) and CRM platformsExcellent verbal and written communication skills, with specific attention and care paid to navigating the field of Child WelfarePersonal connection to adoption and working with youth preferredCompensation & Benefits
Salary range : $60K - $70K, DOQHealth, dental, vision and retirement benefitsLife insurance and disability coverage3 weeks of PTO and flexible work environmentBe a part of finding a forever family for every childTo apply, please send a resume and cover letter to . Interviews will begin the week of 10.20.
We’d love for your cover letter to include (1) any personal connection you have to adoption or foster care, and (2) what draws you to working with a faith-fueled organization.