Assistant Director of Deposit Operations

Job Description

Job Description

The Assistant Director of Deposit Operations provides leadership and oversight across all Deposit Operations functions, including Digital Services, Deposit Services, Wires, Card / ATMs, and Items Processing. This role acts as a strategic partner to the Director of Deposit Operations in advancing automation, regulatory compliance, and scalable processes that support the Bank’s growth trajectory beyond $10 billion in assets. The Assistant Director will lead managers and supervisors in driving operational excellence, ensuring delivery of Service Beyond Expectations, maintaining a strong risk / control environment, and partnering with internal stakeholders and vendors to implement new technologies and process improvements.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage staff, including hiring, training and mentoring, performance evaluations, and disciplinary actions as needed.
• Work with direct reports to assist in planning, organizing, and managing the day-to-day operational activities
• Provide leadership and coaching to department managers and supervisors, ensuring consistent application of policies, procedures, and performance standards across all Deposit Operations functions.
• Assist in the development and implementation of policies and procedures to ensure operational effectiveness, efficiency, sustainability, resiliency, and scalability.
• Continually evaluate operational practices and procedures across all Deposit Operations departments.
• Drive automation and workflow adoption (Jack Henry Enterprise Workflow, Synergy indexing, FreshService).
• Partner on scalability initiatives, ensuring processes can handle regulatory scrutiny at the $10B+ threshold.
• Use strategic judgement to review and escalate risk elements, ensuring strict adherence to policies, procedures, and regulatory requirements.
• Assist in the assessment and enhancement of systems utilized within Deposit Operations to achieve system optimization.
• Partner with Business Support & Delivery and Project Management Office on process redesign, system conversions, and strategic initiatives impacting Deposit Operations.
• Oversee regular reviews and updates to Business Impact Analyses (BIA) and Business Continuity Plans (BCP), ensuring alignment with Deposit Operations strategies.
• Oversee data quality and dashboard reporting for Deposit Ops KPIs / KRIs.
• Coordinate and work with Retail Staff and other internal departments on system and process changes implementation and roll out.
• Ensure completion of required reports and records accurately and promptly.
• Ensure management is informed of area activities and of any significant problems or concerns.
• Ensure all confidential information in the work area is properly secured each day.
• Maintain privacy of customer account information.
• Acts as liaison with examiners and auditors.

Other Duties

Skills / Abilities

Supervisory Responsibility

This position has supervisory responsibilities.

Work Environment

This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.

Travel

Travel may be required for this position.

Education and Experience

This position is classified as exempt, and as such it is paid on a salaried basis. The pay range for this position is $80,000 to $110,000 annually if filled in our Preston location.

This position is classified as full-time and the benefits package includes health insurance, dental insurance, vision insurance. Employees may select from coverage options which range from employee only to family coverage. Full-time employees receive Paid Time Off (PTO), a paid holiday schedule, paid bereavement, and paid parental leave. Benefits also include company paid life insurance and paid long-term disability coverage. Our bank also offers a 401(k) with a company match.

Equal Employment Opportunity / M / F / disability / protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.