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Sr. Technical Systems Engineer

Sr. Technical Systems Engineer

Integrity IT SolutionsKansas City, MO, US
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Job Description

Job Description

Salary : 55k - 65k

Integrity IT Solutions

is searching for a Senior Technical Systems Engineer to join our team.

About Us

Integrity IT Solutions is avalues-based IT Support company. Located in Union Station Kansas City, we support small-medium size companies throughout the region for all their technology needs.

A deep commitment to our core values, our clients, and each other is what sets Integrity IT Solutions apart from most organizations. Our values set a high bar that brings unity through commitment. We're easy-going. We take our responsibility seriously and work hard, but we laugh, joke, and enjoy being together.

About You

You are Humble. You are Hungry. You are Smart.

You are selfless and love to help others. You learn quickly, enjoy tackling new challenges, and love a fast paced environment. You can effectively multitask, youre personable, you have empathy for our clients pain points, youre a great communicator, new challenges dont scare you, you are a self-starter, and you are always looking for new ways to improve workflow. Most importantly, you share our core values :

  • Uncompromising Integrity
  • Selfless Service
  • And a Desire to Help Others

About the Role

The successful candidate must be able to support all aspects of small business networks including networking devices, servers, desktop computers, and related peripherals.

As such, the Senior Technical Systems Engineer is expected to model professionalism with stellar communication skills, interfacing with clients and team members both on-site and online. Daily activities include a wide variety of tasks with varying levels of complexity.

Additionally, because this position interacts directly with clients, you must be able to exercise discretion and independent judgment with respect to matters of clients privileged information. You must also be able to work independently and utilize good judgment as the decisions you make will affect the operations of the company and of our clients. For our clients, many of them will view you as an advisor / consultant / representative for the companys products and services.

This is a full-time, in person, permanent position. There are many perks to working for Integrity IT Solutions including, medical, dental and vision benefits, 401(k), paid time off, covered parking and a great team atmosphere.

Primary Responsibilities

  • Interface directly with clients, often on-site (within the KC metro area)
  • Network configuration and troubleshooting
  • Managing network infrastructure including routers, firewalls, and security systems
  • Server configuration and troubleshooting
  • Cloud set up and migrations for Microsoft 365
  • Create / Plan / Update / documentation of client specific computer programs based on and related to clients specifications or clients machine operating systems
  • Work closely with cross-functional teams (security, operations, etc.) to ensure seamless integration and functionality
  • Desktop support via incoming call center
  • Escalation point for complex system issues
  • Planning, managing, and tracking projects related to system upgrades, migrations, infrastructure changes, etc.

    • Job Requirements

  • 5+ years of experience
  • Solid networking experience
  • Security First Mindset
  • End User Support / Desktop Support
  • Scripting and automation experience with PowerShell,ConnectWise Automate
  • Excellent attention to detail
  • Excellent written and verbal communication skills
  • Organization and the ability to multitask to complete a wide variety of tasks with shifting priorities
  • Flexibility to adjust to new tasks as client or company needs change
  • Strong interpersonal skills to interact positively with clients, co-workers, and leadership
  • Self-motivated and able to work both independently and as part of a team
  • Maintain a professional appearance and demeanor at all times.
  • Ability to handle stress well and work quickly to meet clients up-time requirements
  • Possess a valid drivers license, clean driving record, and maintain reliable transportation
  • Able to pass a criminal background check and a drug test
  • Willing to periodically work after-hours and / or weekends for on-call rotation
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    Sr System Engineer • Kansas City, MO, US