Manager, Talent Acquisition
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity, and courage of a small business owner. There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits, and individuals to succeed by giving them all the help and tools they need to grow online. We're energized by new challenges and new possibilities-and we're just getting started!
We are looking for an innovative and results-oriented Manager, Talent Acquisition to lead, coach, and recruit alongside a team of talented recruiters. A true "player-coach", you are passionate about both hands-on recruiting and developing others. You will be responsible for driving the continued evolution of our talent acquisition function, optimizing recruiting technologies, and embedding efficient habits to help us hire the best talent needed to fuel our growth. Success in this job will be measured by pipeline effectiveness such as interview-to-hire ratio; passive candidate engagement; internal mobility rate; time-to-fill; and contingent worker quality.
Reporting to the Vice President of Talent & Engagement, you will be a key partner to our HR Business Partners and senior leaders across the organization. Your mission is to elevate our recruiting practices, improve key hiring metrics, and build a scalable framework for the future. If you thrive on challenging the status quo, leveraging technology to solve problems, and coaching a team to success, this is the role for you.
Team Leadership & Development
- Manage, mentor, and develop a team of three recruiters, fostering a culture of high performance, continuous improvement, and "intelligent failure."
- Provide dedicated coaching to improve effectiveness and ensure alignment with business priorities.
- Champion and drive the adoption of new recruiting tools and technologies , including AI, to increase team efficiency.
Strategic Partnership & Process Improvement
Partner with senior leaders and HRBPs to understand talent needs and develop effective, full-funnel recruitment strategies.Collaborate with Finance, Legal, and HRBPs to drive our contingent workforce strategy , managing relationships with external agencies, contractors, and sourcing partners.Collaborate with HRIS to enhance our talent acquisition tech stack and ensure operational excellence.Hands-On, Full-Cycle Recruitment
Actively manage and execute full-cycle recruitment for a diverse portfolio of roles, including sales and support cohorts, highly technical positions, and senior leadership searches. A true player-coach, 50-60% of time will be spent recruiting.Serve as a subject matter expert, providing guidance to hiring managers on structured interviewing, candidate evaluation, and market trends.Analyze recruiting metrics to identify opportunities and implement strategies that improve key performance indicators.What You Bring
5-7+ years of full-cycle recruiting experience, with demonstrated success hiring for a wide range of roles in a fast-paced environment; high volume experience preferred.2+ years of formal people management experience, with a passion for coaching and developing recruiting talent.Direct experience with the Predictive Index assessment and its application in the hiring process is required.Proficiency in implementing AI tools or practices (e.g., generative AI, AI-powered sourcing, skills assessments like Vervoe) to drive efficiency and improve recruiting outcomes.Strong stakeholder management skills, with the ability to confidently advise and influence senior leaders and push back when necessary.Experience managing relationships with recruitment agencies and talent sourcing partners for full-time, contract, or temporary workers.A data-driven mindset with experience using an ATS (Greenhouse preferred) to track, analyze, and report on pipeline metrics.Experience in a high-volume recruiting environment is strongly preferred.International recruiting experience is a plus.This is a hybrid role based out of our Waltham or Boston, MA office, with a requirement of at least two days per week in the office.