Utility Billing Operations ManagerVirtualVocations • Madison, Wisconsin, United States
Utility Billing Operations Manager
VirtualVocations • Madison, Wisconsin, United States
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A company is looking for a Utility Billing Operations & Reliability Manager.
Key Responsibilities
Own the daily, weekly, and monthly billing cycles across all utilities and customers
Detect and investigate anomalies in billing data and reconcile outputs against utility statements
Maintain and refine operational runbooks, SOPs, and QA protocols for billing execution
Qualifications
5+ years of experience in billing operations, financial systems operations, or technical program management
Demonstrated ability to own and operate complex, high-impact systems independently
Proficient with dashboards and workflow tools such as Retool, Metabase, Jira, or equivalent
Experience in energy, fintech, SaaS billing, or regulated operations is highly desirable
Bachelor's degree in finance, accounting, data analytics, or engineering preferred
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