Cloud Operations Delivery Analyst - Hybrid
Dunhill Professional SearchSan Antonio, TX, USjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionImplement and manage ITSM processes, including Incident Management, Problem Management, Change Management, and Service Request Management within a cloud environment. Monitor and analyze service delivery performance metrics to identify areas for improvement and ensure SLA compliance. Collaborate with cross-functional teams to design and implement solutions that enhance IT service delivery and operational efficiency. Conduct root cause analysis for recurring incidents and develop strategies to prevent future occurrences. Develop and maintain documentation for ITSM processes, procedures, and best practices. Provide training and support to team members to ensure consistent and effective use of ITSM tools and processes. Participate in the continuous improvement of ITSM processes to align with industry standards and best practices. Ensure compliance with federal regulations and organizational policies related to IT service management. Bachelor's Degree in Business, or a related field or equivalent relevant experience. 5-10 years of experience working on projects / programs supporting Government Contracts. Strong understanding of ITSM frameworks such as ITIL (Information Technology Infrastructure Library). Experience with cloud platforms such as AWS, Azure, or Google Cloud. Proficiency in using ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management). Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work collaboratively in a team-oriented environment.
Cloud Operations Delivery Analyst - Hybrid
- U.S. Citizenship Required
As a Cloud Operations Delivery Analyst focusing on ITSM process delivery, you will be responsible for ensuring seamless IT service management within a cloud environment. Your role will involve optimizing processes, ensuring compliance with ITSM standards, and improving service delivery to enhance operational efficiency and customer satisfaction.
Key Responsibilities :
Minimum Qualifications
Other Job Specific Skills
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Analyst Analyst Hybrid • San Antonio, TX, US
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