Assistant General ManagerBarry's • Seattle, WA, US

Assistant General Manager

Barry's • Seattle, WA, US

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Assistant General Manager

Barry's is the Best Workout in the World. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices.

The Assistant General Manager (AGM) is the studio leader accountable for the crucial intersection of client experience, and community building. In supporting the General Manager (GM) the AGM is second in command. They have a tremendous impact on driving client acquisition, conversion, retention and achieving the KPI's, providing the best in class customer service experience for our clients, supporting talent acquisition & development activities, and operations, while demonstrating Barry's core values. The AGM is responsible for ensuring alignment with and consistent execution of Barry's hospitality standards. It is an expectation of the AGM to effectively and strategically execute national campaigns and initiatives while driving community engagement and budget, and facilitate in-studio campaigns and events. This role requires the ability to lead alongside a team. Manage teams while maintaining and thriving in a fast-paced, people-filled setting.

Key Responsibilities

Studio Operations

Works collaboratively with Barry's Operations leadership team to foster and preserve the corporate mission, vision, and values
Maintain a 40 hour per week working presence in studio, showcasing best of brand skills while there
Lead the studio team in knowledge and motivation to drive class, fuel bar and retail sales that exceed all studio goals and targets
Serve as the leader on duty, overseeing seamless class check-ins, opening and closing the studio in accordance with all policies and procedures, and overseeing studio staff on duty
Partner with the GM to analyze key business performance indicators (paid attendance, first timers, utilization, conversion, and labor) and bring any insights or suggestions to regional leadership on a weekly and monthly basis
Participate in monthly studio business unit meetings, reviewing P&L and opportunities to drive incremental business performance
Support the GM to conduct regular brand audits of all studio spaces and manage projects to ensure facilities are clean and updated, working with local and corporate leadership on quick execution of facilities initiatives and repairs
Provide operational support to the GM as required by business need, assisting with studio accounting, timecards, inventory, ordering, and scheduling needs

Team Management

Foster the creation of a supportive and inclusive environment to ensure a positive, and engaging experience for all team members and clients

Assist the GM in hiring, coaching, onboarding and developing a service-minded and high performing team; while creating a talent bench

Supervise studio team members on shift, aiding with, as well as coaching and mentoring to deliver on the client experience

Drive teamwork, collaboration, and cohesion among all studio staff to consistently, efficiently, and effectively meet day-to-day operational needs

Support a performance culture of ownership, continuous improvement and goal achievement

Work alongside team members in all departments to provide hands-on coaching, training, and development

Operate autonomously in the spirit of the Barry's code of conduct in the absence of the GM adhering to all P&C policies, procedures and guidelines

Hospitality Management

Partner with GM to oversee the implementation and execution of all hospitality processes, ensuring all team members have been consistently trained and their skills are continuously developed

Train and provide ongoing development to team members in service of ensuring a consistent client experience and upholding our mission, vision, values, and hospitality standards

Oversee milestone, loyalty, and surprise and delight program implementation and execution in studio, celebrating special events with regularity, in accordance with guidelines to drive community and retention

Manage Studio Systems

Zendesk

Brandbot

Ensure all client matters are properly and swiftly resolved or escalated, and ensure consistent and adequate follow through to all client inquiries

Community Marketing and Business Development

Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers

Build and foster strong, meaningful relationships with the studio team and client community, proactively identifying opportunities to show recognition or gratitude, enhance engagement, and / or address conflicts

Partner with the GM and marketing leadership to localize and implement national campaigns and initiatives

Oversee and report on the impact of the community-building budget

Requirements

1-3 years of fitness management or relevant related experience (hospitality, retail, food / beverage, etc.)

Bachelor's degree or equivalent experience

Availability for full-time work during non-traditional hours, including early mornings, late evenings, weekends, and holidays

Ability to train, lead, motivate, and delegate to a team of employees

Ability to handle multiple projects in a fast-paced environment and in a time-sensitive environment

Ability to work cooperatively and effectively with different personality types as well as other departments, vendors, and clients

Exceptional written and oral communication, organization, and time management skills

Detail-oriented mindset, with an eye for customer satisfaction

Proven dependability and reliability

Friendly, outgoing personality and can-do, optimistic attitude

Professional in appearance and behavior at all times

Enthusiasm for the Barry's brand

Ability to kneel, bend, reach, climb, and stand for long durations of time

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