Help Desk Analyst

Summary

Job title : Help Desk Analyst

Job ID : 202596390001

Department : Help Desk

Location : TX-Irving

Description

Summary :

This position provides phone support for software and hardware related issues. Candidate will be required to determine the nature of the problem, analyze root causes and resolve or escalate the issues in a timely manner. This individual's prime responsibility is to ensure that CED's 500+ Profit Center locations receive a very high level of service in a timely and professional manner.

This individual must possess excellent communication and customer service skills in addition to being a good problem solver. They have the ability to make decisions quickly and independently in a fast-moving call center environment.

Reports to : Manager of IT Service Ctr

Minimum Qualifications :

• Experience supporting end users to set-up, operate and troubleshoot personal computers, printers, and external computer peripherals
• Demonstrable experience learning new software and hardware in an independent manner
• Experience using Microsoft Word, Excel, and Outlook
• High level of proficiency to read, write, and communicate orally in English, especially I.T. technical terms and concepts

Preferred Qualifications :

Working Conditions :

This position operates in a professional office environment and is largely a sedentary role. It requires the ability to sit for extended periods of time.

Supervisory Responsibilities : No

Essential Job Functions :

CED is an Equal Opportunity Employer - Disability | Veteran

Other Compensation :

The following additional compensation may be applicable for this position :

Benefits :

Benefits available for this position are :

Insurance - Medical, Dental, Vision Care for full-time positions

Disability Insurance

Life Insurance

401(k)

Paid Sick Leave

Paid Holidays

Paid Vacation

Health Savings Account (HSA) and matching

Teledoc

Paid Pregnancy & New Parent Leave