Talent.com
Service Excellence Manager

Service Excellence Manager

VirtualVocationsMemphis, Tennessee, United States
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

A company is looking for a Service Excellence Manager - Commercial Customer Care.

Key Responsibilities

Lead and develop teams in Training, Workforce Management, Quality Assurance, and Process Engineering

Oversee workforce management, including forecasting, scheduling, and performance monitoring

Drive process improvements and maintain service quality standards across customer interactions

Required Qualifications

5+ years in customer service or operations, with 2+ years in a management role

Proven experience in workforce planning, training delivery, and process improvement

Strong data analysis and performance metric reporting skills

Experience with WFM platforms and contact center systems

Familiarity with document control principles and structured problem-solving approaches

serp_jobs.job_alerts.create_a_job

Manager Service Excellence • Memphis, Tennessee, United States

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Manager of Professional Services

Manager of Professional Services

VirtualVocationsMemphis, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Manager of Professional Services.Key Responsibilities Oversee partner implementation projects, including integration planning and timeline management Develop project p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Global Services Manager

Global Services Manager

VirtualVocationsMemphis, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Professional Services Manager to lead and scale a customer delivery function.Key Responsibilities Lead and mentor a team of consultants to foster a high-performance cul...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Solution Delivery Manager

Solution Delivery Manager

VirtualVocationsMemphis, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Solution Delivery Manager to lead and manage energy efficiency programs for high-need communities. Key Responsibilities Deliver successful energy efficiency programs in ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Enterprise Customer Success Manager

Enterprise Customer Success Manager

VirtualVocationsMemphis, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for an Enterprise Customer Success Manager to lead long-term success for hospital and health system customers. Key Responsibilities Serve as the main point of contact and stra...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Manager, Customer Operations

Senior Manager, Customer Operations

VirtualVocationsMemphis, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Manager, Customer Operations to lead their inbound virtual contact center.Key Responsibilities Build and sustain a high-performance culture by setting clear goal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Remote Customer Service

Remote Customer Service

Professional Career SolutionsBartlett, Tennessee
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Sales Enablement Manager

Sales Enablement Manager

VirtualVocationsMemphis, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Sales Enablement Specialist.Key Responsibilities Develop and manage sales onboarding and ongoing training programs Oversee an AI roleplay platform for sales pra...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Service Manager

Service Manager

CintasMemphis, TN, US
serp_jobs.job_card.full_time
Cintas is seeking a Service Manager to directly manage our customer facing Service team.Responsibilities include hiring and performance management. managing the overall performance of a team; provi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Revenue Enablement Manager

Revenue Enablement Manager

VirtualVocationsMemphis, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Revenue Enablement Manager to enhance its revenue management through training and resources for sales professionals. Key Responsibilities Curate content and events align...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Manager, Solution Consulting

Senior Manager, Solution Consulting

VirtualVocationsMemphis, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Manager, Solution Consulting - Reinsurance.Key Responsibilities Provide pre-sales support and collaborate with Sales Directors on account strategies and sales ca...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Senior Client Success Manager

Senior Client Success Manager

VirtualVocationsMemphis, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Client Success Manager to oversee key accounts and enhance client relationships.Key Responsibilities Oversee and execute campaigns for larger, strategic accounts...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Revenue Cycle Support Manager

Revenue Cycle Support Manager

VirtualVocationsMemphis, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Revenue Cycle Support Manager to drive revenue cycle projects and optimize workflows during practice management transitions. Key Responsibilities Lead and manage project...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Service Delivery Manager

Service Delivery Manager

VirtualVocationsMemphis, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Service Delivery Manager to coordinate and manage service delivery processes and vendor communications. Key Responsibilities Act as a liaison between customers, vendors,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Provider Escalation Manager

Provider Escalation Manager

VirtualVocationsMemphis, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Provider Escalation and Education Manager.Key Responsibilities Lead the development of a centralized issue intake process to enhance operational efficiency Manage issu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Senior Solution Implementation Manager

Senior Solution Implementation Manager

VirtualVocationsMemphis, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Solution Implementation Manager to guide customers in deploying solutions efficiently and effectively. Key Responsibilities Deliver high-level presentations to va...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Process Enablement Senior Manager

Process Enablement Senior Manager

VirtualVocationsMemphis, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Process Enablement Senior Manager to join their Process Innovation Team.Key Responsibilities Collaborate with Process Directors to develop and execute roll-out and adop...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Senior Manager, Delivery Operations

Senior Manager, Delivery Operations

VirtualVocationsMemphis, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Manager, Delivery Operations.Key Responsibilities Optimize workflows and improve process efficiency through user-centered design and automation Conduct user res...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Operational Performance Lead

Operational Performance Lead

VirtualVocationsMemphis, Tennessee, United States
serp_jobs.job_card.full_time
A company is looking for an Operational Performance Lead, Franchise Essentials (Remote Opportunity).Key Responsibilities Provide support to Select Service General Managers and the Leadership Comm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days