Talent.com
Supervisor, Inflight Administration

Supervisor, Inflight Administration

American AirlinesDallas, TX, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Press Tab to Move to Skip to Content Link

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you\'ll love this job

The Supervisor, Inflight Administration is part of the Inflight Team, within the Customer Experience Division. You'll lead a team of lost time administrators and oversee leave of absence programs for a diverse range of leave types, including maternity leave, injury-on-duty, state and local leaves, military leave, jury duty, and more. You will have the opportunity to optimize administrative workflows, lead strategic projects, and directly impact the experience of flight attendants.

What you\'ll do

  • Lead the day-to-day operations of the lost time administration team, ensuring consistent service and compliance with internal policies, federal / state regulations, and collective bargaining agreement (CBA).
  • Provide guidance and support to the Inflight Admin leadership team to streamline business processes, enhance performance, and implement best practices.
  • Monitor performance, manage team attendance, and coach representatives to deliver timely, compassionate, and compliant support.
  • Partner with Legal, Labor, and other stakeholders to align processes and address escalated leave cases.
  • Own onboarding and training efforts for new representatives, ensuring a strong start and continued development.
  • Lead and support cross-functional projects focused on innovation, technology, and process improvement.
  • Actively contributing to and fostering a collaborative environment while aligning the team towards operational excellence.

All you\'ll need for success

Minimum Qualifications- Education & Prior Job Experience

  • Bachelor's degree or equivalent experience in leave administration, human resources, or related field
  • 3 years of people leadership or team supervision experience
  • In-depth knowledge of Inflight policies, procedures, and CBA
  • Preferred Qualifications- Education & Prior Job Experience

  • Experience with SABRE / DECS, AbsenceTracker, A&P System, Tableau
  • Familiarity with flight attendant systems (PBS, ETB, ROTA / ROTD, Vacations)
  • Experience working with union-represented employees
  • Skills, Licenses & Certifications

  • Strong leadership skills to guide, coach, and empower a team while setting clear expectations and fostering accountability.
  • Excellent organizational, interpersonal, oral, and written communication skills to ensure clarity, collaboration, and professionalism across all levels.
  • Ability to make sound decisions independently, especially in time-sensitive and high-pressure situations.
  • Proficiency in Microsoft Office tools (Word, Excel, Outlook, etc.) and comfort navigating leave management platforms and reporting dashboards.
  • High level of professionalism and discretion, particularly when managing confidential or sensitive information.
  • Ability to build strong relationships and collaborate effectively with internal stakeholders including Legal, Labor, HR, and frontline operations.
  • Skilled in conflict resolution, with the ability to navigate difficult conversations, de-escalate tensions, and guide individuals toward constructive outcomes—balancing empathy, fairness, and policy adherence.
  • Comfortable prioritizing competing demands, and delivering timely, high-quality service.
  • Experienced in data analysis and reporting, with the ability to identify trends, measure team effectiveness, and inform process improvements.
  • Open-door leadership style that encourages transparency, communication, and team feedback.
  • Empowers team members to take ownership of their work and contribute meaningfully to shared goals.
  • Able to work full-time onsite at Skyview 8 with flexibility to support a rotating schedule including evenings, weekends, and holidays as needed.
  • What you\'ll get

    Feel free to take advantage of all that American Airlines has to offer :

  • Travel Perks : Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits : On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs : We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program : Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits : Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
  • Feel free to be yourself at American

    From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

    Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Administration • Dallas, TX, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Retail Supervisor - Allen Premium, 6151, Allen, TX

    Retail Supervisor - Allen Premium, 6151, Allen, TX

    AdidasAllen, TX, US
    serp_jobs.job_card.full_time
    At Adidas, we have been challenging the status quo for over 70 years and we're not done yet.We are calling all supervisors who don't accept what "was" or what "is," but those who want to create wha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Supervisor, Freight Operations

    Supervisor, Freight Operations

    XPOArlington, TX, US
    serp_jobs.job_card.full_time
    What you need to succeed as a Freight Operations Supervisor at XPO .Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations.Available to w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Supervisor, Inflight Administration

    Supervisor, Inflight Administration

    American Airlines GroupDallas, TX, US
    serp_jobs.job_card.full_time
    Supervisor, Inflight Administration.Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow yo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Manager - Program Administration

    Manager - Program Administration

    EisnerAmperDallas, TX, United States
    serp_jobs.job_card.full_time
    At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact.Whether you're starting out in your career or taking your next step as a seasone...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Member Services Supervisor

    Remote Member Services Supervisor

    VirtualVocationsGrand Prairie, Texas, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A company is looking for a Supervisor, Member Services - Remote.Key Responsibilities Supervises and manages a team to meet performance expectations Handles escalations and ensures compliance wit...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Supervisor Access Services - ED

    Supervisor Access Services - ED

    Baylor University Medical CenterDallas, TX, US
    serp_jobs.job_card.full_time
    The Supervisor of Access Services is responsible for ensuring the efficient operations and customer service quality for the Access Services unit within the department. This position serves as a reso...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Lead Supervisor I

    Lead Supervisor I

    TapestryGrapevine, TX, US
    serp_jobs.job_card.full_time
    Coach is a global fashion house founded in New York in 1941.Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful thin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customs and Border Protection Officer - Experienced (GS9)

    Customs and Border Protection Officer - Experienced (GS9)

    U.S. Customs and Border ProtectionSeven Points, TX, United States
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Food Service Shift Supervisor (NIGHT)

    Food Service Shift Supervisor (NIGHT)

    Braum'sTERRELL, Texas, US
    serp_jobs.job_card.full_time
    Shift Supervisor Restaurant - Food Service Supervisor - ManagementIf you are a positive, energetic person looking for a career that offers an excellent compensation package and the chance for advan...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Supervisor ~ Academy TX

    Supervisor ~ Academy TX

    Diversified MaintenanceDallas, TX, US
    serp_jobs.job_card.full_time
    Come work for Diversified Maintenance, a leading company in the Facilities Services Industry since 1973.At Diversified Maintenance we believe that details matter, as do each of our employees and cu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Supervisor II

    Supervisor II

    G2 Secure StaffIrving, TX, US
    serp_jobs.job_card.full_time
    Airport Services Oversight And Client Relations Manager.The position is responsible for the oversight of airport services as well as developing and maintaining positive client relations.The ideal c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Travel CVOR Tech - $682 to $756 per week in Midlothian, TX

    Travel CVOR Tech - $682 to $756 per week in Midlothian, TX

    AlliedTravelCareersMidlothian, TX, US
    serp_jobs.job_card.full_time
    AlliedTravelCareers is working with LRS Healthcare to find a qualified CVOR Tech in Midlothian, Texas, 76065!.Ready to start your next travel adventure? LRS Healthcare offers a full benefits packag...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    U.S. Customs and Border ProtectionRice, TX, United States
    serp_jobs.job_card.full_time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Retail Supervisor - Allen Premium, 6151, Allen, TX 1

    Retail Supervisor - Allen Premium, 6151, Allen, TX 1

    AdidasAllen, TX, US
    serp_jobs.job_card.full_time
    At Adidas we have been challenging the status quo for over 70 years and we're not done yet.We are calling all supervisors who don't accept what "was" or what "is," but those who want to create what...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Food Service Shift Supervisor

    Food Service Shift Supervisor

    Braum'sPANTEGO, Texas, US
    serp_jobs.job_card.full_time
    Shift Supervisor Restaurant - Food Service Supervisor - ManagementIf you are a positive, energetic person looking for a career that offers an excellent compensation package and the chance for advan...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    RCM Supervisor

    RCM Supervisor

    VirtualVocationsArlington, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for an RCM Supervisor to oversee revenue cycle operations and staff performance.Key Responsibilities Supervise, mentor, and evaluate the performance of revenue cycle staff O...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Sales Academy Supervisor

    Sales Academy Supervisor

    VirtualVocationsCarrollton, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Supervisor, Sales Academy.Key Responsibilities Supervise the performance of Inbound Sales Customer Account Executives to maximize customer growth Train and coach staff...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Manager of Instructional Design

    Manager of Instructional Design

    VirtualVocationsIrving, Texas, United States
    serp_jobs.job_card.full_time
    A company is looking for a Manager, Instructional Design who will lead the development and evaluation of instructional programs and materials. Key Responsibilities Collaborates with stakeholders t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days