Product Support Manager

Job Description

Job Description

PAPE’ MACHINERY, INC. – CONSTRUCTION & FORESTRY DIVISION –

SEATTLE, WA REGION

PRODUCT SUPPORT MANAGER :

Are you looking for a challenge? Do you enjoy leading a team and driving results? Do you strive to be the best and win? If you answered yes to these questions, we want to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a highly motivated and experienced Product Support Manager to lead their team.

At Pape’, you can count on us to heavily invest in your career through training, resources, and support. We want to see your career flourish, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team!

WHAT YOU’LL DO :

As our Product Support Manager, you will be in a multi-faceted leadership role that directs and oversees the parts and service sales operations at the Pape Machinery branches in the Seattle region. Every day, you will manage appropriate levels of work in process, establish and communicate goals, forecast sales and required inventory levels, monitor expenses, maintain staff levels, coach members, and maintain customer relations. This is all in an effort to provide exceptional customer service to our customers and be the leading capital equipment dealer in the region. To thrive in this role, you must be a great leader, results-driven, and have the desire to create a great experience for our members and customers.

WHAT YOU NEED :

• Prior successful management experience in a capital retail goods operation.
• Prior experience in goal setting, budgeting, personnel management, and demonstrable successful marketing and sales experience.
• Computer skills, including Microsoft Office suite.
• Leadership skills and mindset.
• Excellent communication and customer relations skills.
• Driver’s license with a good driving record.

Compensation : $115,000-160,000 / yr (Depending on Experience)

Why work for Pape’ :

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.