Evening Hotel Guest Service Representative

Evening Hotel Guest Service Representative, Home2 Suites Madison Central

Join a 2025 USA Today Top Workplace Winner! Starting at $.16.00 / hour, experienced candidates may qualify for a higher wage. Flexible availability required on SATURDAYS AND SUNDAYS .

Open to 3 : 00 pm to 11 : 00 pm shifts.

Hospitality experience is a plus at the desk.

Why You'll Love Working Here

The Evening Hotel Guest Service Representative position is more than a job, its a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. Well invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment weve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Home2 Suites Madison Central.

How You'll Make An Impact

The Evening Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the propertys phones, making reservations, checking guests in / out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.

• Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
• Provides highest level of service by anticipating, listening attentively, and responding promptly to guests requests and complaints to meet and exceed guest expectations
• Quickly and empathetically responds to guest issues with resolutions that may require thinking outside of the box
• Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue

What Success Looks Like

What Will You Get At NCG Hospitality?

The Home2 Suites Madison Central is proudly managed by NCG Hospitality, an award-winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

Team Member Perks

Health & Wellness Benefits

Financial Support

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer.

Compensation : $16.00 per hour