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Site of Service Team Lead
Site of Service Team LeadProvidence Anesthesiology Associates • Charlotte, NC, US
Site of Service Team Lead

Site of Service Team Lead

Providence Anesthesiology Associates • Charlotte, NC, US
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Overview

Job Title : Site of Service (SOS) Team Lead

Location : On-site role, frequent travel to facilities (daily / weekly), with occasional remote flexibility.

Job Type : Full-Time

Responsibilities

  • Supervise and coordinate daily site of service collection activities to ensure operational efficiency
  • Guide and support internal and on-site staff to meet departmental goals and performance standards
  • Monitor and report on collection metrics, identifying areas for improvement and implementing corrective actions
  • Ensure compliance with healthcare billing regulations, policies, and procedures
  • Collaborate with cross-functional teams to optimize billing processes and resolve collection issues
  • Provide training and mentorship to team members on billing software, collection strategies, and regulatory requirements
  • Maintain accurate documentation of collection activities and performance data
  • Stay updated on industry regulations, best practices, and technological advancements in healthcare billing and collections

Skills and Qualifications

  • 3 to 5 years of experience in patient financial services, medical billing, or collections
  • Prior supervisory or team lead experience in a healthcare setting
  • Strong knowledge of healthcare billing and collections software, processes, and regulations
  • Experience working in call center environments preferred
  • Excellent leadership, communication, and interpersonal skills
  • Attention to detail and strong organizational abilities
  • Ability to analyze data and generate actionable insights
  • Proficiency in Microsoft Office Suite and relevant billing systems

    • About Providence Anesthesiology Associates

    Headquartered in Charlotte, North Carolina, Providence Anesthesiology Associates (PAA) is an independent physician owned practice compromised of over 150 anesthesiologists. Founded in 1991, PAA provides anesthesia and perioperative care at numerous healthcare facilities throughout North and South Carolina, serving more than 246,000 patients annually.

    What's in it for you?

  • Strong workplace culture. We care about each other as people. We build relationships and connections beyond the time spent on the job. We offer a supportive, highly team-oriented work environment.
  • We provide competitive total rewards including salary, benefits – Day 1, retirement, profit sharing, life insurance, paid time off, holidays, education reimbursement, employee recognition for birthdays and anniversaries, fun team building events, and more.

    • What else should you know?

  • Providence Anesthesiology Associates is an equal opportunity employer and does not tolerate discrimination based on any protected status.
  • PAA participates in E-Verify. E-Verify is an internet-based system that compares the information you provide on the Form I-9 with information from the Social Security Administration and Department of Homeland Security records.

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    Site Lead • Charlotte, NC, US