Customer Service Representative

At Sparkbit 360 , we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.

Position Overview :

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, providing exceptional service and support to ensure satisfaction and resolve any inquiries they may have.

Responsibilities :

• Manage and respond to incoming customer inquiries through phone, email, and chat.
• Provide accurate information regarding products and services to ensure customer satisfaction.
• Resolve customer complaints and issues in a timely and professional manner.
• Document all interactions and transactions in our CRM system accurately.
• Collaborate with internal teams to escalate and resolve complex customer queries.
• Monitor customer feedback and suggest improvements to enhance service Quality.

Qualifications :

What We Offer :