Enrollment Advisor II / III

Workshops for Warriors® ( www.wfw.org ) is a nonprofit founded in 2008.

Its mission is to place veterans and wounded warriors into advanced manufacturing careers by providing them with industry-leading training, nationally recognized credentials, work experience, and job placement.

Training is provided at no cost to veterans.

We are rebuilding America’s advanced manufacturing workforce, one veteran at a time with a team of passionate, enthusiastic professionals who want to make a difference in the lives of those we serve, their families, and our country.

Under the general direction of the Director of Admissions, Enrollment, and Recruiting the Enrollment Advisor II / III  assists and advises prospective students, guiding them through the process of enrolling in a Workshops for Warriors program.

The Enrollment Advisor II / III explains the admissions process, reviews entrance requirements, and provides information about the financial obligations of the programs along with educating the individual on the utilization of any applicable financial assistance programs such as SkillBridge, GI Bill, and Title 38 Educational Assistance.

Enrollment Advisors create relationships with potential students, as they help them navigate programs that align with the student’s academic and professional goals.

Duties and Responsibilities :

• Assist students with the enrollment process, by answering questions, directing them to critical information, and clarifying the admissions process.
• Receive and follow up on potential students via phone, email, and SMS relating to enrollment into WFW programs Determining eligibility of prospective students for enrollment based on admissions and campus requirements Ensuring that applications are completed correctly , and the required supporting materials have been provided.
• Collecting information and qualifying candidates for programs, services , or courses.
• Providing guidance and recommendations to applicants and prospective candidates Communicate with students throughout the enrollment process and ensure necessary documents are received.
• Keep informed of new programs and developments within the school to provide the most up-to-date information to prospective students.
• Maintain detailed records in Salesforce (CRM) for the prospective student through the enrollment cycle.
• Prepare and maintain progress, conversion, and related reports weekly .
• Work effectively and collaboratively in a team environment to deliver strong results.
• Maintain daily activity metrics and expectations as set for the department.
• Follow up with prospective students to set appointments, tour the school, sit in on a class(s), facilitate housing needs and / or financial aid requirements.
• Serve as a backup to the Director of Enrollment .
• Additional duties as assigned.  Qualifications & Work Experience  To perform this job successfully, the candidate must be able to perform each essential duty satisfactorily (with or without an accommodation).
• The requirements listed below are representative of the knowledge, skill, and / or ability required.
• Bachelor’s degree required. 3+ years of experience with databases / CRM (Salesforce, preferred) Minimum of 3-5 years of work experience in inside sales, admissions sales, customer services, higher education, or a related role.
• Experience working in an educational environment is preferred.  Military experience preferred.
• Preferred Knowledge, Skills, Traits and Abilities  Excellent verbal and written communication skills.
• Demonstrated commitment to valuing diversity and contributing to an inclusive educational environment.
• Excellent telephone skills, possessing interpersonal skills that promote relationship building.
• Ability to establish and nurture collaborative relationships at all levels, and identify needs and deliver solutions that achieve employee, team, and school goals and satisfaction.
• Strong attention to detail and ability to multi-task.
• Strong time management and project management skills.
• Ownership & Drive— ability to work in a fast-paced environment with strong follow-through and a focus on owning the outcome.
• Unwavering commitment to transparency, accountability, and driving results for yourself, your team members, and stakeholders.
• Ability to effectively partner with leadership and colleagues to ensure deadlines are met while navigating multiple priorities and deliverables.
• Ability to communicate effectively with various internal and external audiences.
• Strong working ability with Microsoft Office products (Excel, Word, PowerPoint, etc.
• Meets Objectives- Can manage and work toward meeting personal, department, and organizational goals.
• Very people-oriented, supports a positive working environment.
• Dependability–Has exhibited the quality of being reliable and flexible to be available when needed.

Important Notes  Position Details :

Pay :

If your experience looks a little different from what we’ve listed and you think can bring value to Workshops for Warriors, we would love to learn more about you and encourage you to apply.

Benefits :

Dress code :

Supervisory :

Physical Requirements :

Environment :

Employee may have additional environmental hazards such as :

E-Verify Compliance Statement :

Policy for Discrimination, Harassment and Retaliation Prevention :

EEO Statement :