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Assistant General Manager

Assistant General Manager

Alpino DetroitDetroit, MI, US
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Position Summary

The Assistant General Manager (AGM) plays a key leadership role in supporting daily restaurant operations, enhancing the guest experience, managing the service team, and driving profitability. Acting as a bridge between front-of-house service and overall operations, the AGM ensures brand standards are upheld while maintaining a positive, team-focused work environment. Responsibilities include opening and closing duties, clear communication of operational details, and hands-on leadership.

This position collaborates with the Service + Events Manager to ensure consistent execution of service standards and supports the successful delivery of special events and programming.

Key Responsibilities

Door & Reservation Management

  • Organize the reservation book to optimize seating and flow.
  • Build guest profiles with personal preferences and local relevance.
  • Manage reservation inquiries via email, phone, and chat.
  • Communicate special requests and VIP guests to staff.
  • Handle all parties of 6+, including pre-fixe options and credit card holds.
  • Forward all medium-sized (12–24 guests) event inquiries to Event Director.
  • Confirm reservations are confirmed 24 hours in advance.
  • Maintain relationships with local concierges to encourage walk-ins during slow periods.
  • Hire and maintain floor, door, and coat check team pars according to company policy.

Guest Experience & Floor Leadership

  • Oversee service execution, monitoring guest lifecycle and room ambiance.
  • Greet guests warmly, check in during meals, and ensure memorable experiences.
  • Resolve guest concerns and lead hospitality-focused recovery.
  • Conduct tours of the space to promote private events and programming.

    • Service Team Oversight

  • Lead using Alpino’s FOH procedures and training tools.
  • Provide real-time coaching and supplemental training.
  • Lead pre-shift meetings and ensure consistent execution of Alpino’s service standards.
  • Take lead with hiring, onboarding, and performance evaluations of all FOH positions.
  • Conduct frequent one-on-one’s with FOH team members while working with leadership to address concerns or activate positive suggestions.
  • Cultivate a positive, accountable, hospitality-driven team culture.

    • Operational Execution

  • Identify and address operational issues with follow-up action plans.
  • Track wait times and table turns and direct staff to ensure service efficiency.
  • Oversee daily cash handling and ensure beverage inventory procedures are thorough and timely.
  • Conduct monthly Alpino retail inventory counts, communicate product needs, while ensuring proper product displays.
  • Manage cleanliness, organization, and compliance with brand and health standards.
  • Support ownership in all areas of daily operations and report areas of concerns.

    • Financial Performance

  • Assist in budgeting and cost control (labor, food, beverage).
  • Monitor operational expenses and track sales performance.
  • Propose strategies for revenue growth and cost reduction.
  • Drive staff sales competitions to increase PPA’s.

    • Compliance & Reporting

  • Ensure adherence to all labor, health, and safety laws.
  • Maintain records for inspections, incidents, and inventory.
  • Provide regular updates to the leadership on team and operations.
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    Assistant General Manager • Detroit, MI, US

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