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Customer Support Representative

Customer Support Representative

VirtualVocationsAlexandria, Virginia, United States
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A company is looking for a Customer Support Representative responsible for providing technical support and troubleshooting for customers.

Key Responsibilities

Identify, research, and resolve technical and end-user application issues

Educate and coach customers on best practices for using products and services

Document all research and customer interactions in Salesforce (CRM)

Required Qualifications

Bachelor's degree or equivalent work experience

2+ years of customer service / contact center experience

General automotive knowledge

Experience troubleshooting hardware, software, and network issues

Ability to quickly learn new technologies

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Customer Support Representative • Alexandria, Virginia, United States

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