A company is looking for a Customer Support Representative responsible for providing technical support and troubleshooting for customers.
Key Responsibilities
Identify, research, and resolve technical and end-user application issues
Educate and coach customers on best practices for using products and services
Document all research and customer interactions in Salesforce (CRM)
Required Qualifications
Bachelor's degree or equivalent work experience
2+ years of customer service / contact center experience
General automotive knowledge
Experience troubleshooting hardware, software, and network issues
Ability to quickly learn new technologies
Customer Support Representative • Alexandria, Virginia, United States