IT Lead

Overview

IT Lead role at Experis, onsite in Boston, MA. Contract only — good through 12 / 31 with possibility of extension.

Responsibilities

• Manages the support staff with oversight of daily activities and the day-to-day delivery of IT services including helpdesk, device management, and uptime monitoring.
• Direct and support computer lab technologies and instructional IT environments to ensure continuity for teaching and learning.
• Maintain clear and effective IT service reporting, including ticket trends, uptime, asset inventory, and system performance metrics.
• Coordinate IT staff, external vendors, and consultants in technical projects.
• Lead the transition and operational integration to Microsoft Entra ID (formerly Azure AD) for identity and access management, including device enrollment and authentication policy design.
• Ensure IT systems and services meet high standards of performance, security, and user satisfaction.
• Provide training, mentorship, and leadership to improve team effectiveness and service delivery.
• Support and help implement the client's information security strategy, ensuring secure systems and practices across users and devices. Oversees Cyber Security training and documentation of said training.
• Maintain and monitor patching, endpoint protection, and access control systems; contribute to security awareness initiatives.
• Ensure compliance with PCI, GLBA, and other relevant regulatory and institutional security standards.
• Serve as a trusted advisor to the CIO on operational risks and service improvement opportunities.
• Contribute to strategic IT planning efforts, aligning service delivery with institutional goals and academic technology needs.

Qualifications

About ManpowerGroup, the parent company of Manpower, Experis, Talent Solutions, and Jefferson Wells; ManpowerGroup (NYSE : MAN) is a leading global workforce solutions company.

#J-18808-Ljbffr