Service Desk Manager
VirtualVocationsAurora, Illinois, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Service Desk Manager to lead IT Managed Services operations for a large customer.
Key Responsibilities
Lead and develop a diverse Service Desk team while ensuring performance expectations and accountability
Oversee daily Service Desk operations, managing incident resolution and service delivery for a large enterprise customer
Identify and implement operational improvements to enhance efficiency and customer satisfaction
Required Qualifications
5+ years of experience in IT Service Desk or Managed Services leadership roles
Strong knowledge of ITIL v3 / v4 frameworks
Proven experience managing large enterprise customer environments
Demonstrated success in team leadership and talent development
Experience with analytical reporting and stakeholder management
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Service Desk Manager • Aurora, Illinois, United States
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