Talent.com
PATIENT RELATIONS
PATIENT RELATIONSAlternatives in Treatment LLC • West Palm Beach, FL, US
PATIENT RELATIONS

PATIENT RELATIONS

Alternatives in Treatment LLC • West Palm Beach, FL, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Patient Relations

Job Category |Patient Services

Position Type |Full-Time

FLSA |Non-Exempt

Risk Exposure |Medium

Location |West Palm Beach, FL

Immediate Supervisor |Clinical Director

POSITION FUNCTION / OVERVIEW :

This position is responsible for providing ongoing professional, technical and clinical expertise / support with a focus on coordination of care and individual patient needs. The Patient Relations role is a vital part of the treatment team whose overall objective is to enhance the quality of patient management, treatment and satisfaction, helping them to maximize their treatment efficacy and experience. The overall goal of this position is to enhance the quality of patient care and satisfaction by promoting continuity of care and providing support to meet individual needs throughout their stay.

PRIMARY DUTIES / RESPONSIBILITIES :

Promote the mission, values and vision of the organization.

Provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance with HIPAA requirements.

Orientate new patients to facility policies and procedures, introduction to clinical staff, program rules, facility tour.

When available, greet every new patient, family member or support at time of admission to build relationships and appropriately welcome, comfort, educate and encourage those we serve.

Assist patients in navigating facility resources throughout their stay (Cigarette orders, Catering requests, Medication times, etc).

Troubleshoot and collaborate with conducting fair, effective and efficient investigations into patient concerns by analyzing information, and determining the appropriate response / solution.

Create healthy boundaries that instill accountability with motivating and maintaining group attendance within the treatment milieu.

Enhance the therapeutic environment by being a point of contact and support system to departments by determining the appropriateness for follow through, and assist with meeting patient needs, and addressing concerns to help alleviate pressure and minimize distraction.

Assesses data from patient relation issues to identify areas of concern, trends, within departments. Recommend proactive solutions to positively impact the environment.

Play a key role in maintaining a high level of patient satisfaction by providing exceptional customer service and in addressing patient concerns.

Assist case management team by providing assistance needed in meeting patient legal obligations such as : court dates, community service, probation, court ordered classes, obtaining driver's licenses, proper identification, etc.

Work collaboratively with the clinical treatment team to guide, assist and motivate their patients to achieve their goals as determined by the treatment plan.

Assist clinical, and PCA teams with de-escalation and intervention of behaviors / AMA Risks.

Support the PCA team by assisting with observation of rounds, necessary random searches, intakes, discharges, and other duties as assigned.

Collaborate with the clinical team to evaluate and identify peer leadership within the community, assisting to maintain boundaries, accountability and understanding the benefits of peer leader role.

Performs other duties as assigned.

QUALIFICATIONS REQUIRED :

High School Diploma or GED equivalent with combination of education and work experience, required. .

Must comply with the minimum DCF requirements for staff with patient contact.

Knowledgeable in the field of Substance Abuse treatment.

Relevant computer software and hardware applications proficiency – Word, Excel, PowerPoint, Outlook, Electronic Medical Records, Billing Systems and / or other scheduling applications; KIPU preferred.

SKILLS :

Strong communication skills, both written and verbal.

Ability to work independently, as well as part of a team.

Manage multiple tasks and set priorities.

Ability to handle highly sensitive and confidential information.

Ability to work in a fast-paced, high-energy environment.

Excellent interpersonal and customer-facing skills.

Ability to work accurately, with attention to detail.

serp_jobs.job_alerts.create_a_job

Patient • West Palm Beach, FL, US

Job_description.internal_linking.related_jobs
$110 / eval- Delray Beach, FL- Physical Therapist(DPT,PT,RPT) : Home setting

$110 / eval- Delray Beach, FL- Physical Therapist(DPT,PT,RPT) : Home setting

Sobe Innovative Rehab • Delray Beach, FL, USA
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
We are an outpatient therapy clinic seeking passionate therapists to deliver top-notch therapy and results for our geriatric clientele. We believe that once you take a proactive preventative approac...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30
Missouri Licensed Patient Access Lead

Missouri Licensed Patient Access Lead

VirtualVocations • Pompano Beach, Florida, United States
serp_jobs.job_card.full_time
A company is looking for a Lead Centralized Scheduler.Key Responsibilities Serve as a subject matter expert in patient access and scheduling, providing training and support to staff Adjust staff...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Home Care Liaison

Home Care Liaison

AccordCare • Coral Springs, FL, United States
serp_jobs.job_card.full_time
ACHC accredited agency seeking experienced Home Care Liaisons to join our sales team.This is a full-time outside sales position that covers. The private duty home care sales liaison will work within...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Patient Care Advocate

Patient Care Advocate

VirtualVocations • Pompano Beach, Florida, United States
serp_jobs.job_card.full_time
A company is looking for a Patient Care Advocate to provide comprehensive support to members in a remote setting.Key Responsibilities Provide timely technical and product support via messaging an...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Patient Account Representative

Senior Patient Account Representative

VirtualVocations • Boca Raton, Florida, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Patient Account Representative.Key Responsibilities Manage patient scheduling, registration, charge entry, billing, collections, coding, follow-up, payment posti...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Patient Relations Representative

Patient Relations Representative

Gastro Health • Delray Beach, FL, US
serp_jobs.job_card.full_time
Patient Relations Representative.Gastro Health is seeking a Full-Time Patient Relations Representative to join our team! Gastro Health is a great place to work and advance in your career.You'll fin...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Acute Inpatient Physical Therapist

Travel Acute Inpatient Physical Therapist

AHS Staffing • Palm Beach Gardens, FL, US
serp_jobs.job_card.full_time
AHS Staffing is seeking a travel Physical Therapist for a travel job in Palm Beach Gardens, Florida.Job Description & Requirements. AHS Staffing is looking for a Acute Inpatient Physical Therapi...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
ABO Certified Provider Relations Coordinator

ABO Certified Provider Relations Coordinator

VirtualVocations • Boca Raton, Florida, United States
serp_jobs.job_card.full_time
A company is looking for a Provider Relations Coordinator (Optician / ABO Certified).Key Responsibilities Provide outstanding service by proactively addressing provider and lab inquiries Educate p...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Remote Patient Transportation Coordinator

Remote Patient Transportation Coordinator

VirtualVocations • Pompano Beach, Florida, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
A company is looking for a Remote Patient Transportation Coordinator.Key Responsibilities Handle inbound phone calls to assist clients with non-emergency medical transportation needs Consult wit...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Patient Care Coordinator

Patient Care Coordinator

VirtualVocations • Boca Raton, Florida, United States
serp_jobs.job_card.full_time
A company is looking for a Patient Care Coordinator.Key Responsibilities Manage a large volume of phone and email communication, including securing referral orders and responding to customer quer...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Patient Resource Representative

Patient Resource Representative

VirtualVocations • Boca Raton, Florida, United States
serp_jobs.job_card.full_time
A company is looking for a Patient Resource Representative.Key Responsibilities Provide a warm, friendly, and professional greeting to callers Answer a high volume of inbound calls, averaging 80...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Patient Access Representative

Patient Access Representative

VirtualVocations • Boca Raton, Florida, United States
serp_jobs.job_card.full_time
A company is looking for a Patient Access Representative (Home Based).Key Responsibilities Provide exceptional customer service and greet patients while verifying their demographics Coordinate a...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
MyChart Patient Support Specialist

MyChart Patient Support Specialist

VirtualVocations • Pompano Beach, Florida, United States
serp_jobs.job_card.full_time
A company is looking for a MyChart Patient Support Specialist.Key Responsibilities Provide high-volume customer support for MyChart access and functionality Deliver training and technical suppor...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Home Health Patient Coordinator

Home Health Patient Coordinator

VirtualVocations • Boca Raton, Florida, United States
serp_jobs.job_card.full_time
A company is looking for a Home Health Patient Service Coordinator.Key Responsibilities Ensures timely scheduling and performance of patient assessment visits, including Oasis visits Collaborate...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Patient Financial Services Representative

Patient Financial Services Representative

VirtualVocations • Pompano Beach, Florida, United States
serp_jobs.job_card.full_time
A company is looking for a Patient Financial Services Representative.Key Responsibilities Resolve financial transactions to ensure timely collection of expected payments and escalate issues as ne...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Patient Contact Specialist

Patient Contact Specialist

VirtualVocations • Boca Raton, Florida, United States
serp_jobs.job_card.full_time
A company is looking for a Patient Contact Specialist I to support patient access and care through appointment scheduling and information management. Key Responsibilities Schedule, cancel, and con...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Patient Financial Counselor

Patient Financial Counselor

VirtualVocations • Pompano Beach, Florida, United States
serp_jobs.job_card.full_time
A company is looking for a Patient Financial Counselor I to assist patients with payment options and financial arrangements for healthcare services. Key Responsibilities Educate patients about pay...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Travel Outpatient Physical Therapist

Travel Outpatient Physical Therapist

Core Medical Group • Coral Springs, FL, US
serp_jobs.job_card.permanent +1
Core Medical Group is seeking a travel Physical Therapist for a travel job in Coral Springs,, Florida.Job Description & Requirements. Client in FL seeking Physical Therapist : Outpatient / Clinic.W...serp_jobs.internal_linking.show_more
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted