Assessment & Referral Clinician Contact Center Full Time (7pm-7 : 30am)

Cost Center

151 Contact Center

Scheduled Weekly Hours

36

Work Shift

Third Shift (United States of America)

Shift & Status

Who Are We?

We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day.

Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers.

We are passionate about serving and are honored to be a part of this incredible work.

What Will You Do?

As an Assessment & Referral Clinician at Pine Rest, you'll be part of tight-knit team that believes in the healing power of your expertise and compassion. This role provides triage, assessment, and referral services for patients. Our Assessment & Referral Clinicians are driven to make an impact in the lives of those we serve and are motivated by the healing they witness first-hand each day. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties and Responsibilities :

• Ability to work collaboratively with other community agencies on behalf of clients and / or the organization.
• Professionally and calmly handles crisis calls to determine appropriate next steps in the assessment process.
• Conduct face-to-face and telephone consultation with patients in crisis / psychiatric emergency to assess their clinical condition and to recommend the appropriate level of clinical care.
• Coordinate admissions and / or intakes, including interfacing with insurance and managed care companies for authorization.
• Refer patients to outpatient services, either within or outside the system when necessary.
• Ensures that medical record documentation protocols are complied with. Ensures that persons' assessment information is entered into the medical records on a timely basis and in accordance with established organizational and departmental procedures.
• Ability to respond to a range of clients' needs using differential diagnoses and treatment approaches.

What Does This Role Require?

Education / Experience :

What Benefits Do We Offer?

Notice :

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background process.