Medical Equipment Customer Service Representative

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc. , we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions , and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products , exceptional service , and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Customer Service Representative - Home Healthcare Intake & Insurance Verification

In the State of CO this position pays between $17.75 / hr. - $21 / hr. depending on related experience and location.

Support Patients. Coordinate Care. Make a Difference.

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification-and thrive in a fast-paced, patient-centered environment-this role offers the opportunity to make a meaningful impact every day.

You'll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.

What You'll Do -Essential Job Functions

• Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
• Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
• Maintain organized records and referral logs in compliance with JCAHO and company standards.
• Provide technical assistance and support for walk-in and retail equipment requests.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
• Assist with office operations including supply monitoring, deposits, and batch reporting.

Why Join Rotech?

Ready to help patients get the care they need at home? Apply today and join a team that puts people first.

Qualifications

Employment Requirements

To ensure the safety and integrity of our team and the patients we serve, employment is contingent upon :

Required Education & Experience

Preferred Background

Skills & Competencies

Technical Proficiency

Physical Requirements

Rotech Information

At Rotech Healthcare, we believe in taking care of our team so they can take care of our patients. Our comprehensive benefits package is designed to support your health, financial well-being, and professional growth.

Time Off & Compensation

Reimbursement Programs

Health & Wellness

Financial & Legal Support

Culture & Recognition

Make the Right Move-Apply Today!

Our hiring managers actively review applications and reach out to candidates whose experience aligns with the role. Positions remain open for a minimum of 5 days and typically close once a qualified candidate is hired.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. .