Customer Onboarding Program Manager

A company is looking for a Customer Onboarding Program Manager (Customer Success).

Key Responsibilities

Oversee and manage the entire customer onboarding process

Manage a team of onboarding specialists and support with migration and implementation projects

Collaborate with internal teams to optimize the customer onboarding process and improve product adoption

Required Qualifications

Minimum 3 years of experience in customer onboarding, customer service, or customer success

Experience managing an onboarding team or a team involved in early customer journey stages

Familiarity with technical SaaS concepts such as SDKs, APIs, and cloud computing

Organized and analytical with a focus on data-driven outcomes

Flexible with working across different time zones and open to occasional on-site work