Porter Service - EWR Newark Liberty Airport - Part Time
Job Category : Customer Service
Rate : $19.75 USD per hour
Location : Newark, NJ
Job Details
Ideal candidate will be able to work a flexible schedule
Weekly hours will average 20 - 30 a week
Availability must include weekends and holidays
Company Background
Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.
Smarte Carte, Inc. is headquartered in St. Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.
Basic Job Function
Ensure daily operational performance goals are met by providing direct / tactical the labor force in the passenger terminal areas through service, maintenance, collections, and communication, to improve productivity, and the customer experience.
Key Responsibilities
- Responsible for transporting arriving and departing passenger baggage on a baggage cart at the request & consent of passenger.
- Check airport monitors to ensure flight is on time and / or delayed.
- Provide exceptional customer service and greet passengers in a welcoming and friendly manner.
- Maintain communications with operations and management team.
- Follow airport security regulations; display required security badge.
- Additional duties as assigned by management.
Skills
Motivating, developing, and coordinating with other employees.Managing ones own time.Technologically adept and receptive to learn computer-based reporting tools.Maintains an enthusiastic and positive Can Do attitude, that fosters teamwork and unity.Ability to stay poised and professional in high pressure situations.Capable of focusing on the Big Picture rather than immediate short-term effects.Ability to apply the appropriate level of workplace flexibility.Receptive to criticism and feedback from your team to improve the operation.High degree of integrity and self-disciplineCapable of teaching others to perform specific tasks, selecting and using training / instructional methods and procedures appropriate for the situation when learning or teaching new things.Monitoring / assessing performance of yourself, to make improvements or take corrective action.Strong interpersonal & communication skillsRunning, maneuvering, navigating the carts used to help passengers.Qualifications
Computer and Smart Phone proficientCash control experience preferredGeneral knowledge of vended service products preferredMust be at least 18 years of ageExcellent customer service and verbal communication skillsPhysical Requirements
Lift and / or carry 50 lbsPush / Pull 75 - 100 lbsWalk and stand for duration of shiftWork in seasonal weather conditions out of doorsCertifications / Licenses
Ability to get an airport badge is requiredEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.