Customer Service Representative

Job Description

Job Description

We are looking for a dedicated Customer Service Representative to join our team in Wilson, North Carolina. In this Contract position, you will play a crucial role in delivering exceptional service to customers by addressing their inquiries and resolving issues efficiently. This opportunity is ideal for individuals with strong communication skills and a commitment to providing outstanding support.

Responsibilities :

• Respond promptly to inbound customer inquiries via phone, ensuring accurate and helpful information is provided.
• Process orders and maintain accurate data entry to ensure seamless service delivery.
• Handle both inbound and outbound calls effectively while addressing customer concerns.
• Assist customers with bank deposit-related queries, ensuring proper documentation and resolution.
• Collaborate with team members to meet service goals and maintain customer satisfaction.
• Follow established protocols to resolve issues and escalate complex cases when necessary.
• Demonstrate excellent problem-solving skills to address customer concerns in a timely manner.
• Maintain a positive and attentive demeanor during all customer interactions.
• Provide detailed updates to customers regarding the status of their requests or orders.
• Ensure compliance with company policies and procedures while delivering top-notch service.
• Prior experience in a call center or customer service role is required.
• Proficiency in handling inbound and outbound calls effectively.
• Strong skills in order entry and maintaining accurate records.
• Ability to assist with bank deposit-related inquiries and processes.
• Exceptional verbal and written communication skills.
• Adept at managing customer interactions with professionalism and empathy.
• Strong problem-solving abilities, with a focus on resolving customer issues efficiently.
• Familiarity with customer service software and tools is preferred.