Senior Onboarding Manager

A company is looking for a Senior Managed Onboarding Manager to lead onboarding processes for strategic clients.

Key Responsibilities

Serve as the primary onboarding contact for strategic clients and translate their needs into structured plans

Collaborate with cross-functional teams to ensure high-quality execution and manage client escalations

Create playbooks and documentation to streamline future onboarding processes and recommend enhancements

Required Qualifications

5+ years of experience in eCommerce account management, consulting, or digital marketing

Proven track record of delivering measurable results for high-value clients

Deep understanding of retail media best practices and digital advertising KPIs

Exceptional project management skills with the ability to manage multiple complex projects simultaneously

Proactive approach to streamlining processes and workflows