Front Office Manager - FORTH Atlanta

Job Description

Job Description

Front Office Manager

Join the team redefining luxury hospitality in Atlanta. Join FORTH.

You know that feeling? When you walk into a hotel or a restaurant and everything—and everyone—just feels right? Where every detail is so considered, where everything is so seamless, that you can let out a deep sigh and really relax?

We create that feeling, with passionate people like you.

FORTH is thrilled to announce a variety of opportunities at our brand-new property opening summer 2024. It's a haven of luxury on the BeltLine's Eastside Trail that seamlessly combines a world-class hotel, an exclusive members club, exceptional dining experiences, and a holistic program of wellness treatments.

We're setting a new standard for the hospitality industry, so we're seeking talented individuals who hold themselves to a higher standard, too.

If you're dedicated, detail-oriented, and committed to delivering premier hospitality, we invite you to join the founding team that's creating this destination. FORTH stands for luxury, innovation, and community; contribute the energy, skills, and creativity that only you can.

The Front Office Manager is a key leadership role responsible for managing the day-to-day operations of the hotel's front desk, concierge, and guest services, ensuring a seamless and exceptional guest experience. This individual will lead a team of front office professionals, develop and implement policies and procedures, and collaborate with other departments to deliver personalized and memorable service to our discerning guests. The Front Office Manager will also be responsible for managing guest relations, overseeing reservations and room assignments, and ensuring efficient check-in and check-out processes.

Responsibilities :

Lead and manage the front office team, including front desk agents, concierge, and guest services, ensuring they are properly trained, motivated, and equipped to provide exceptional service.

Develop and implement policies and procedures that reflect the hotel's luxury brand, ensuring a seamless and personalized guest experience.

Collaborate with other departments, including housekeeping, maintenance, and food and beverage, to ensure guest requests and issues are addressed promptly and to the guest's satisfaction.

Manage guest relations, including handling guest complaints and resolving conflicts, to ensure guest satisfaction and retention.

Oversee the reservations process, including room assignments and rate management, to optimize occupancy and revenue.

Ensure efficient check-in and check-out processes, including managing queues and wait times, to provide a seamless and efficient guest experience.

Conduct regular inspections of the front desk and lobby areas, identifying opportunities for improvement and implementing corrective actions as needed.

Develop and maintain relationships with external partners, such as travel agents and corporate clients, to enhance guest services and promote the hotel.

Keep abreast of industry trends, best practices, and innovations in front office operations, continuously seeking opportunities to enhance guest services and operational efficiency.

Act as a brand ambassador for the hotel's front office operations, promoting its unique features and benefits to guests and stakeholders.

Required Experience :

Degree or relevant experience with Hospitality, Hotel Management, or a related field

3+ years of experience in front office management – preferably in a luxury hotel, resort, or hospitality setting

Proficiency in MS Office Suite and other hotel management systems.

Must have excellent written and verbal communication skills.

Must be a team player with a strong work ethic.

Must be committed to upholding high standards of integrity, professionalism, and confidentiality.