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Director of Managed Services Staffing

Director of Managed Services Staffing

Broadcast Management Group, Inc.Washington, DC, United States
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Overview

Broadcast Management Group (BMG) is a leading provider of broadcast managed services. The Director of Managed Services Staffing will be responsible for overseeing the strategic development, operations, and execution of staffing and HR solutions within our Managed Services division, as well as serving as the Human Resource Manager. This role will lead workforce planning, recruiting, client relationship management, and delivery of high-quality staffing services to support our Enterprise client teams with a focus on broadcast, production, creative, and media. The Director will collaborate with senior leadership to align staffing operations with business goals, ensuring scalability, efficiency, and consistent service excellence.

Responsibilities

  • Strategic Leadership

Develop and execute the staffing strategy for Managed Services, ensuring alignment with company objectives and client requirements.

  • Strategic Leadership
  • Drive initiatives to optimize recruiting, workforce utilization, service delivery, and client satisfaction.

  • Strategic Leadership
  • Anticipate industry trends and build innovative staffing models that support business growth.

  • Operational Management
  • Oversee daily staffing operations, including workforce scheduling, resource allocation, and performance management.

  • Operational Management
  • Establish KPIs, SLAs, and reporting mechanisms to measure efficiency, productivity, and client outcomes.

  • Operational Management
  • Ensure compliance with employment laws, client-specific regulations, and internal policies.

  • Client & Vendor Relations
  • Act as the primary point of contact for key clients, building strong relationships and ensuring their staffing needs are met effectively.

  • Client & Vendor Relations
  • Manage relationships with vendors, subcontractors, and partners to expand delivery capabilities and enhance operational efficiency.

  • Client & Vendor Relations
  • Negotiate contracts and agreements to ensure cost-effective and high-quality staffing solutions that meet organizational needs.

  • Client & Vendor Relations
  • Act as executive sponsor for enterprise staffing clients.

  • Client & Vendor Relations
  • Identify upsell / cross-sell opportunities for additional managed services.

  • Team Leadership & Development
  • Build, mentor, and manage a high-performing staffing team, including managers, recruiters, and coordinators.

  • Team Leadership & Development
  • Foster a culture of accountability, continuous improvement, and customer focus.

  • Team Leadership & Development
  • Provide leadership training, development opportunities, and succession planning for team members.

  • Human Resource Management
  • Designing and updating job descriptions

  • Human Resource Management
  • Manage employee benefit package and negotiate renewal rates.

  • Human Resource Management
  • Sourcing candidates : Using online channels, job boards, and social media to find potential candidates

  • Human Resource Management
  • Screening : Reviewing resumes and applications

  • Human Resource Management
  • Interviewing : Conducting interviews by phone, video, or in person

  • Human Resource Management
  • Evaluating : Preparing and administering tests and evaluating candidates

  • Human Resource Management
  • Shortlisting : Providing hiring managers with a list of qualified candidates

  • Human Resource Management
  • Negotiating : Negotiating job offers and answering questions about compensation and benefits

  • Human Resource Management
  • Tracking : Monitoring metrics like time-to-fill and time-to-hire

  • Human Resource Management
  • Onboarding : Helping new hires get onboarded

  • Human Resource Management
  • Employer brand : Building a strong employer brand by finding the right candidate for the job

  • Human Resource Management
  • Job offers : Conducts new hire orientations and employee relations counseling.

  • Human Resource Management
  • Conducts employee onboarding, educating newly hired employees on HR policies, internal procedures, and regulations.

  • Human Resource Management
  • Collaboration : Working with managers to identify future hiring needs

  • Human Resource Management
  • Travel to job fairs or visit universities to find top talent.

  • Human Resource Management
  • Knowledge of and ability to implement HR-related tasks, processes, and projects to ensure the day-to-day operations run smoothly.

  • Human Resource Management
  • Fosters a diverse and inclusive culture and makes recommendations to ensure all talent policies and procedures are diverse, equitable, and inclusive for all employees.

  • Human Resource Management
  • Conducts offboarding activities, including exit interviews.

  • Human Resource Management
  • Ensures compliance with all federal, state, and local employment laws, including USCIS Form I9 employment eligibility verification.

  • Human Resource Management
  • Maintains and updates physical and digital files for employees’ documents, benefits, and attendance records.

  • Human Resource Management
  • Provides support to employees on various HR-related topics, such as leaves and compensation, and resolves any issues that may arise.

    Qualifications

  • Bachelor’s degree in Business, Human Resources, or related field
  • 5+ years of experience in staffing, recruiting, managed services, or workforce solutions
  • Proven track record in building and scaling staffing operations for enterprise-level clients.
  • Strong understanding of workforce management tools, HR systems, and service delivery models.
  • Excellent leadership, negotiation, and client relationship management skills.
  • Ability to work in a fast-paced, dynamic environment
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Excellent interpersonal and written communication skills.
  • Preferred Skills

  • Experience with global staffing and vendor management
  • Familiarity with managed services staffing models (Employer of Record) in IT, professional services, or other relevant sectors.
  • Data-driven approach to workforce planning and operational efficiency.
  • Strong financial acumen for budgeting, forecasting, and contract negotiations.
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