Manager Ambulatory Support- Central Region

Ambulatory Liaison

Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location Streeterville, Chicago, IL

Job Description

General Summary :

Serves in a critical leadership role as the ambulatory liaison across various clinic locations. Collaborates closely with medical, nursing and ancillary leadership to coordinate the day-to-day Patient Service Representative support activities in the ambulatory clinics and selected ancillary areas. Manages Patient Service Representative teams and operational functions of the assigned areas. Ensures the delivery of excellent customer service across patient access areas of responsibility. Manages the human resources and operational functions of the assigned areas. Identifies and leads performance improvement initiatives in collaboration with the Director and other leadership.

Essential Job Functions :

• Responsible for leadership, direction and coordination for the ambulatory and selected ancillary Patient Service Representative support services functions. Supplements staffing routinely for additional support to the Patient Service Representative team in ambulatory and ancillary areas as needed. Promotes growth and development of staff through performance coaching, recognition, and feedback.
• Fosters and facilitates customer-oriented communication and service excellence. Serves as a conduit for Ambulatory Patient Service Representative information that flows to other departments.
• Responsible for the human resource functions of recruitment, selection and retention, ensuring that staff are scheduled for optimal coverage, orientation / training, day to day delegation, monitoring of work activities, performance evaluation, and progressive discipline when applicable. Administers all payroll functions for support staff across the areas of responsibility.
• Coordinates with Revenue Cycle to ensure all pre-service collections are processed appropriately and documented within Epic. Ensuring Patient Service Representative teams are securing all PHI including financial information for our families as outlined and trained.
• Work with Patient Service Representative teams to ensure financial goals are monitored and met. Also collaborates with Patient Service Representative teams to identify any variances in their collections.
• Assists in the implementation, monitoring and analyzing of systems for patient scheduling, ancillary testing and effective monitoring of patient collections. Serves as resource person in ensuring appropriateness of ancillary scheduling templates.
• Assists Director in preparing annual departmental operating and capital budgets. Monitors progress, reports and justifies any significant variance which occurs. Monitors expenses to enhance fiscal performance. Administer all ETA / payroll functions for the department.
• Oversees and manages quality improvement activities and customer service initiatives related to ambulatory operations and Patient Service Representative staff.
• Identifies opportunities for growth, process improvement and cost containment.
• Functions as Ambulatory Super-User for all Ambulatory-related Epic modules, Scheduling, POS, Templates, Epicare, and Clarity.
• The authority to hire, separate, promote, demote, write and administer performance evaluations.
• Other job functions as assigned.

Knowledge, Skills, and Abilities :

Bachelor's degree required. Minimum of 3 years of supervisory experience in a healthcare environment required. Excellent communication / listening skills. Ability to make quick, accurate decisions daily. Knowledge of medical terminology, third party billing, and managed care requirements. Proficient computer skills and aptitude. Substantial interpersonal skills sufficient to work effective with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Good analytical ability, excellent organizational skills.

Pay Range : $83,200.00-$137,280.00 Salary

At Lurie Children's, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children's offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.

Benefit Statement : For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes :

There's a Place for You with Us

At Lurie Children's, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children's and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email : candidatesupport@luriechildrens.org