INFORMATION TECHNOLOGY MANAGER

Information Technology Manager

The Information Technology Manager provides technical leadership in planning, supervising, managing, and directing the provision of technology services to city departments and provides highly technical and complex administrative support to the City Manager.

Examples of Essential Job Functions (Illustrative Only)

Technology & Infrastructure Management

• Maintain availability, security, and integrity of City data, systems, and networks.
• Oversee servers, workstations, software applications, security patches, and backups.
• Manage hardware and networking equipment, including VPNs, routers, wiring, and remote access.
• Monitor and resolve system performance, failures, and cybersecurity risks.

Department & User Support

Security & Risk Management

Web, Media & Communication Systems

Strategic Planning & Administration

IT Asset & Inventory Management

Cloud & Virtualization Services

Qualifications

Knowledge of :

Ability to :

Education and Experience :

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be :

Three years of experience in the information technology field, managing IT operations or programs, and a bachelor's degree in business or public administration, computer sciences, or a related field. Other combinations of experience and education that meet the minimum requirements may be substituted.

Bilingual English / Spanish preferred but not required.

Physical Demands

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various City and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Standing in work areas and walking between work areas may be required, including working in confined spaces to install and repair equipment. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator, and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects necessary to perform job functions.

Environmental Elements

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and / or public and private representatives in interpreting and enforcing departmental policies and procedures.