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Restaurant Manager

Restaurant Manager

Biggby CoffeeCARTERSVILLE, GA, US
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Job Title : Restaurant Manager

Location : Biggby Coffees Cartersville

Reports To : District Manager

Department of Labor Classification : Salary Exempt

Work Schedule : 50–55 hours per week (flexible hours). Must be willing to start as early as 6 : 00 AM or work until midnight, depending on café hours.

Mission Statement

To nourish and energize lives through flavorful, real-food experiences—crafted with care, served with purpose, and rooted in harmony with our community.

Vision Statement

To be the go-to destination where guests and team members feel uplifted—through food, connection, and a shared journey toward wellness and balance.

Core Values

  • Harmony – We bring balance to everything we do—from the flavors we craft to the relationships we build.
  • People First – We grow by growing others. Our team and our guests are at the heart of every decision.
  • Purpose in Every Bite – Everything we serve is intentional : real ingredients, bold flavor, and feel-good energy.
  • Community-Driven – We’re more than a café—we’re a neighbor. We invest in our community and celebrate the people around us.
  • Positive Vibes Always – We lead with kindness, serve with a smile, and create an uplifting space for everyone.
  • Continuous Growth – Just like our ingredients, we stay fresh. We learn, evolve, and always aim higher—together.

Job Summary :

The Restaurant Manager is responsible for inspiring a healthy lifestyle by serving amazing food and coffee with a bit of fun! The primary focus of this role is to lead and develop the team, maintain exceptional service standards, and ensure efficient day-to-day operations of the café.

This position requires strong leadership in driving sales, managing food and labor costs, recruiting and training team members, and maintaining a positive and productive environment. The Restaurant Manager will actively work in the café and be a hands-on leader.

Key Responsibilities :

  • Demonstrate a proven track record of developing team members into leadership roles.
  • Fully proficient in all café positions; willing and able to work in any role when needed.
  • Recruit, interview, hire, and train qualified Crew Members to maintain appropriate staffing levels.
  • Lead each shift with a focus on goals, productivity, and positive team energy.
  • Maintain and adjust employee schedules as needed; step in to cover shifts when necessary.
  • Provide ongoing training and coaching to uphold brand standards and service excellence.
  • Oversee daily operations including food preparation, coffee making, customer service, and cleanliness.
  • Enforce food safety and sanitation practices at all times.
  • Conduct weekly food inventory and monitor reports to identify discrepancies or issues.
  • Manage ordering, inventory, and invoice reconciliation for all products.
  • Utilize SynergySuite to meet sales goals, manage labor, and control inventory.
  • Oversee all aspects of cash handling, including safe counts and cash drawer reconciliations.
  • Review and correct payroll hours weekly; ensure timely submission for accurate paychecks.
  • Attend weekly calls, training sessions, and area meetings as required.
  • Analyze and interpret Profit & Loss (P&L) statements to identify areas for improvement.
  • Work a flexible schedule, including weekends, holidays, late evenings, and early mornings.

    • Required Skills and Abilities :

  • Excellent verbal and written communication skills.
  • Strong leadership, management, and team development abilities.
  • Valid driver’s license and current proof of insurance.
  • Proficiency in Microsoft Word and Excel; ability to quickly learn other systems.
  • Strong math, analytical, and problem-solving skills.
  • Ability to read, understand, and follow written and verbal instructions.

    • Physical Requirements :

  • Frequent walking, standing, bending, stooping, reaching overhead, and stretching.
  • Ability to lift up to 50 pounds.

    • Education and Experience :

  • High school diploma or equivalent required.
  • Minimum of two years of restaurant experience, including supervisory or management responsibilities.

    • Biggby Coffee began with a single store in East Lansing, Michigan, in 1995—and has grown into a community of coffee lovers across the country. We are known for our friendly baristas, fun atmosphere, and commitment to making a difference in people’s lives. Our menu offers a wide variety of espresso-based drinks, teas, smoothies, and more, all made to order with a smile. At Biggby, we believe coffee brings people together, and we’re here to make every guest’s day brighter—one cup at a time.

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    Restaurant Manager • CARTERSVILLE, GA, US