Customer Service Representative (Golden)

Provide sales, product support and logistical services to clients to assist the organization in achieving its sales objectives and maintaining outstanding customer satisfaction. Work with internal departments to ensure client product and service needs are being met in a timely manner. The position is responsible for a broad range of activity, requires excellent time management skills, communication skills, and the ability to manage multiple responsibilities while meeting company and client expectations.

Based on prospective client requirements, generate and provide sales quotations in an effort to gain new clients and generate revenue

Maintain client product profiles based on historical purchases and proficiency testing enrollment in order to generate and distribute client quotations on an ongoing basis

Create and maintain client pricelists and discount pricing agreements

Process client orders, generate required paperwork and documentation to be provided with product shipment

Prepare client orders for shipment, ensuring accuracy of selected products and complete and accurate product paperwork / documentation

Prepare and complete custom paperwork including Rapid Returns and Fast Tracks following guidelines in preparation for shipping

Assist in maintaining inventory of finished goods and raw materials

Handling of incoming customer support calls, emails, web requests

Maintain accurate client notes in Microsoft CRM and Syspro

Fulfill client service-related functions for specific international, key accounts, and OpCo sister company accounts

Other sales / client service / logistical and customer satisfaction related activities as required

Education and / or Work Experience Requirements :

High school diploma or GED

Two years of Customer Service and or Sales Support experience preferred

Ability to work as part of a team and in a fast and efficient manner

Ability to effectively handle multiple responsibilities and projects simultaneously