Indeavor Call Support Analyst

Indeavor Call Support Analyst

Employment Category : Part Time

Reports to : Level 1 Service Center Manager

Position Summary

What You'll Do / Position Summary

The Indeavor Call Support Analyst is our gateway to support Indeavor Call customers. Call Analysts must be empathetic while efficiently entering leaves on the behalf of employees. This role involves answering calls from end users and entering the correct leave with any additional required information.

This position requires excellent communication and the ability to follow customer-specific instructions for a variety of customers. Analysts must work in accordance with customer contracts and Service Level Agreements (SLAs).

The Indeavor Call Support Analyst must be curious and empathetic. Most importantly a candidate must have the ability to connect with our customers and communicate effectively both internally and externally.

Key Responsibilities

• Provide exceptional customer service via phone
• Handling Indeavor Call inquiries and providing prompt assistance to customers
• Answer calls and enter the leaves within a timely manner and in accordance to the SLAs
• Thoroughly and clearly document all customer specific information
• Other duties as required