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Assistant Bakery Department Manager

Assistant Bakery Department Manager

Hy-Vee, Inc.Maple Grove, Minnesota, United States
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At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description :

Job Title : Bakery Assistant Department Manager.

Department : Bakery.

FLSA : Non-Exempt.

General Function :

Responsible for assisting the Bakery Department Manager to present the freshest most innovative and best quality products at a competitive retail price to customers. Additionally, you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies :

  • Partnerships.
  • Growth mindset.
  • Results oriented.
  • Customer focused.
  • Professionalism.

Reporting Relations :

  • Accountable and Reports to : District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager
  • Positions that Report to you : Bakers, Cake Designers, Fryers, Clerks, Bakery Wrappers
  • Primary Duties and Responsibilities :

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
  • Makes an effort to learn customers’ names and to address them by name whenever possible.
  • Assists customers by : (examples include)
  • escorting them to the products they’re looking for.

  • securing products that are out of reach.
  • loading or unloading heavy items.
  • making note of and passing along customer suggestions or requests.
  • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
  • Checks orders for the day and sets up a timeline and production schedule.
  • Reviews the status and appearance of product for freshness and pulls by stale date.
  • Assigns tasks to bakers upon arrival.
  • Reviews daily production list with department employees and assigns tasks for completion.
  • Organizes and helps where additional production is needed for the day.
  • Creates second production schedule for additional product, reviews with department employees, and assists in production as needed.
  • Ensures department standards are met.
  • Reviews the product status and creates closing list for evening crew.
  • Assigns duties to part time crew as needed.
  • Reviews day of week for gross potential.
  • Reviews future sales weeks and plans for events / production.
  • Ensures display case product is rotated and replenished.
  • Trains new employees.
  • Handles and satisfies customer issues.
  • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.
  • Secondary Duties and Responsibilities :

  • Assumes management duties in absence of Department Manager Orders product and supplies as needed.
  • Fills in for absent employees for the production day.
  • Assists in other areas of store as needed.
  • Performs other job related duties and special projects as required.
  • Knowledge, Skills, Abilities, and Worker Characteristics :

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
  • Education and Experience :

    High school or equivalent experience and over one year up to three years of similar or related experience.

    Supervisory Responsibilities (Direct Reports) :

  • Instructs, assigns, reviews and plans work of others.
  • Maintains standards, coordinates activities, and allocates personnel.
  • Physical Requirements :

  • Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
  • Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.
  • Must be able to perform the following physical activities : Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
  • Working Conditions :

    This position has daily exposure to noise, temperature extremes, dampness, vibrations, equipment movement hazards and dangerous chemicals / solvents. There is weekly exposure to dirt and occasional exposure to electrical shock. This is a fast paced work environment with significant pressure.

    Equipment Used to Perform Job :

    Mixers, register, proof box, ovens, sheeter, rounder, pan washer, fryer, label machine, shrink wrap machine, RPM system, computer, and copy cake machine.

    Financial Responsibility :

    Responsible for equipment in the department and customer accounts.

    Contacts :

    Has daily contact with customers, suppliers / vendors, and the general public. Has occasional contact with federal / state governmental or regulatory agencies for inspections.

    Confidentiality :

    Has access to confidential information including ads, gross profit percentage, wages, sales, pricing, and employee information.

    The anticipated hourly starting wage for this position is $18.00 to $22.50 depending on experience.

    For information on company benefits visit Benefits | Hy-Vee .

    Are you ready to smile, apply today.

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