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L1 Help Desk - Onsite (Moravia)

L1 Help Desk - Onsite (Moravia)

Insight GlobalMoravia, NY, United States
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  • Answer all incoming calls and creating a ticket by documenting the reported issue and all prominent details.
  • Troubleshoot and provide IT support remotely Microsoft's core business applications and operating systems.
  • Provide basic technical support at the network level : WAN and LAN connectivity, switches, and all connected peripheral devices.
  • Independently resolve most issues with Windows 10 and network printers.
  • Provide basic support for end users with our remote access solution, Ivanti Neurons.
  • Enter detailed notes about what was done and all system changes in our ticketing system (ServiceNow) and documentation system (Fetch Knowledge Base Articles).
  • Communications with customers on-daily basis : keeping them informed of incident progress, notifying them of impending changes, and setting appropriate expectations for resolution times.
  • Provide friendly, professional support via phone, email, in-person and through our ticketing system.
  • Complete daily function checks for conference rooms and board room IT equipment
  • Collaborate with vendors to resolve issues as necessary.
  • Provide support to associates on new technology implementations.
  • Learn new technologies and participate in on the job training.
  • Improve customer service, perception, and satisfaction.
  • Escalate service requests that require Systems Engineer level support.

    • Compensation :

    $20 / hour to $23 / hour with a conversion salary of $41,600k to $47,840k

    Exact compensation may vary based on several factors, including location, skills, experience, and education.

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : https : / / insightglobal.com / workforce-privacy-policy / .

    A client in the Upstate New York area is seeking a Level 1 Help Desk resource to join their team. This person will serve as the main technicians in the corporate office and interface with leadership and have a direct impact on associate satisfaction. Candidates should have a demonstrated ability to work independently with little supervision and possess a high level of customer service, integrity, and technical skills. Excellent written and oral communication skills are also crucial, as well as being able to work with technical, non-technical, and executive staff.

    • 2+ years of recent experience troubleshooting various technology and user experiences
    • Experience in the MS Office suite such as Office 365, Azure admin portal
    • Strong knowledge of Windows 10
    • Understanding of domains, user profiles and how they work
    • Strong analytical skills
    • Self-motivated and high level of enthusiasm
    • Take a personal interest in, and responsibility for quality of work performed
    • Ability to pay close attention to detail while dealing with a robust flow of issues
    • Ability to articulate technical information clearly and simply to non-technical people
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    Help Desk • Moravia, NY, United States