Restaurant Server

Who You Are

The Restaurant Server’s primary responsibility is to take orders, serve guests, and ensure that the dining experience is up to the hotel standards. They must be courteous, friendly, and knowledgeable of all the hotel’s offerings, including outside of the food & beverage department. They may need to serve alcoholic, non-alcoholic, food, and any other items to a dining party in order to ensure the highest quality service.

What You Do :

• Maintain complete knowledge and comply with all departmental policies, service standards, and standard operating procedures.
• Take orders, retrieve and serve alcoholic, non-alcoholic, and meals to guests, courteously and efficiently according to Hotel specifications.
• Be familiar with all Hotel services / features and local attractions / activities to respond to guest inquiries accurately.
• Assist in the maintenance of the outlet area and equipment.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Maintain complete knowledge of all menu items, liquor brands, beer brands, and non-alcoholic selections available in the assigned outlet.
• Maintain complete knowledge of the particular characteristics and description of every wine and champagne on the wine list.
• Maintain complete knowledge of designated glassware and garnishes for each drink.
• Maintain complete knowledge of table / seat / station numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet.
• Maintain complete knowledge of equipment and use only as intended.
• Maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minor, intoxicated persons, and drunk driving.
• Maintain complete knowledge of the Point of Sale system and work with manager to report and resolve system issues, should they arise.
• Obtain assigned bank and ensure accuracy of contracted monies while keeping bank secure at all times.
• Complete opening and closing side duties.
• Greet guests and take their orders, utilizing suggestive up-selling techniques.
• Prepare guest check and process payment, adhering to all cash handling and credit policies.
• Ensure maximum usage of all supplies to attain budgeted food and beverage cost and to prevent waste.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Maintain a professional and personable appearance at all times, according to hotel standards.
• Successfully achieve the hotel’s core competencies including work product, teamwork and culture, guest and customer service, work ethic, and impact-oriented problem solver.
• All other duties as requested.
BENEFITS :
• Medical.
• Dental.
• Vision.
• Fully vested 401k.
• Employee Assistance Program.
• PTO.
• Recognition Program.
• Volunteer Initiatives.
• Marriott Hotel Travel Discount.

QUALIFICATIONS :

Reasonable accommodation(s) may be made through the interactive process when necessary to allow qualified applicants and associates to perform the duties of this position.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need.