Field Service Manager

Position Overview

At ITT, we have a clear purpose as an organization – to provide our customers with cutting-edge solutions to help solve their most critical needs across key global end markets. Our continuous improvement mindset drives our commitment to evolving our capabilities as a multi-industrial technology, manufacturing and engineering leader. With a strong global footprint of more than 100 facilities, we are well positioned to solve critical challenges for our customers around the world. Our locations include manufacturing facilities and global service capabilities in 35 countries. Through these worldwide operations and building on our heritage of innovation, our approximately ~11,000 team members partner with our customers to deliver enduring solutions that make a lasting difference and help the world move forward. ITT is headquartered in Stamford, CT, with sales in approximately 125 countries. The company generated 2024 revenues of $3.6 billion.

Responsibilities

• Provide technical installation and commissioning support to clients and service teams nationally with regards to smart motor equipment and application support
• Complete rotating equipment alignment to nominated tolerances using dial indicators or laser equipment
• Train and mentor field service personnel smart motor installation practices
• Provide on-site start up services and troubleshooting to customers within the United States and document all procedures and recommendations and provide reports
• Demonstrate an ability to fault find and self-manage so as to avoid unnecessary breakage or lost time through incorrect installation techniques
• Troubleshooting smart motor and associated equipment
• Assist with assembly of smart motors and associated equipment including manufacturing and fabricating along with the repair of modifications associated with smart motor equipment
• Offer support to field service and monitoring team
• Organize personnel for smart motor installation and activation
• Demonstrate understanding of motor KPV trends
• Offer field service team support with site related fault finding
• Follow written instructions and complete all nominated checkpoints before handover of paperwork
• Provide timely advice to Operations Manager of field service tooling and consumables stock deficiencies to allow replacement
• Maintain tools and equipment in operating condition and advise supervisor of deficiencies
• Implement the set vision to the Filed Service department
• Contribute to a positive safety culture throughout the business by alignment with safety processes, policies and legislation along with support for new initiatives
• Follow and set a positive example for all ITT Code of Conduct rules and guidelines and ensure commitment to ITT\'s vision, mission and values and act in accordance with the Working with One Another program
• Adhere to all company rules, processes, policies and requirements

Position Requirements

Equal Pay Act Statement

We aim to pay our 'ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on 'what' they accomplish, but also on 'how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.

Equal Pay Act Range

$109,400 - $163,600

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