Lead Case Manager, Refugee and Immigrant Services

Lead Case Manager, Refugee and Immigrant Services

Requisition # : req15410

Location : Kalamazoo, MI

Hours : Full-time (40 hrs / week)

At Bethany Christian Services, we believe families providethe strongest foundation for care and connection. That's why we focus onstrengthening and empowering families, always advocating for family-centeredsolutions to keep children safe. Our work began in 1944 with the care ofa single child. Today, inspired by our faith, our aim is to demonstrate thelove and compassion of Jesus in our services for children, youth, andfamilies. Working at Bethany means joining a team of nearly 2,000 dedicatedprofessionals with diverse skills, serving communities across the country.Together, we're united in our mission and these shared values : we're motivatedby our faith, we support one another, we champion justice, we pursueexcellence, and we're in it for the long haul.

The UC Lead Case Manager will be responsible for overseeing case management and case support specialist staff to ensure adherence with job responsibilities and agency expectations while managing an assigned caseload. This position will be also responsible to build and / or recommend the organization's cultural education program to better assist clients in adjusting to life in the United States.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES

• Maintain a caseload of clients in compliance with contract terms and agency expectations (approximately up to 10 cases);
• Provide functional supervision to support staff and case managers as needed;
• Update program documents, forms and manual as needed;
• Recommend and implement new trainings for case management and case support teams as needed;
• Participate in clients file reviews as needed'
• Partner with the Program Supervisory team in assessing fidelity to policy implementations on an ongoing basis of case management and case support team'
• Attend supervision meetings with case management and support staff as needed, to ensure adherence to the expected job responsibilities, provide feedback, and lend support.
• Provide case management coverage support within the program, as needed.
• Assist with the implementation of all corrective action plans (CAP) by conducting CAP activities for case managers at meetings;
• Oversee the case support and case managers training completion compliance in accordance with Bethany Christian Services, Department of Health and Human Services (DHHS), and Office or Refugee Resettlement (ORR) and external stakeholders;
• Effectively promote the Sanctuary Model of Care within case management and case support teams;
• Stay abreast of all agency, federal Council of Accreditation (COA), and state regulatory requirements related to social services;
• Promote a culture that aligns with Bethany's mission, vision and values;
• Perform other duties as assigned.

QUALIFICATIONS :

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