Manager, Vendor Risk Management San Francisco

About the Role

Upgrade is seeking a Manager to evaluate and oversee our business-critical vendors, ensuring their controls align with, and properly address, the risks associated with their services. You'll play a key role in protecting Upgrade by conducting thorough due diligence and ongoing monitoring of our third-party relationships. This role requires a strong collaborator who can work effectively with both internal stakeholders and external partners.

What You'll Do

• Conduct risk-based reviews of critical vendors, evaluating everything from policies and procedures to financial health, security programs, operational capabilities, and performing testing.
• Partner with internal business owners, Legal, Compliance, Product, and Information Security teams, as well as external vendors, to gather all necessary documentation and facilitate expert reviews.
• Prepare clear and concise summaries of vendor materials, including diligence reviews, monitoring activities, testing results, and public records research (e.g., regulatory actions, litigation, negative news, complaints).
• Assist with onboarding new vendors including performing risk assessments, diligence, and direct follow-up with vendors
• Identify, escalate, and monitor vendor issues to ensure timely resolution.
• Ensure all vendor reviews and monitoring plans are accurately maintained and up-to-date.

Skills We're Looking For

What We Offer You

The compensation range of this position in San Francisco, CA is USD $140,000 - $160,000 annually plus equity and benefits. Within this range, an individual\'s base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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