Senior Customer Success Engineer (Miami)

Senior Customer Success Engineer

Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and moreeliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we're disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.

We are seeking a Technical Enterprise Account Manager to serve as a trusted advisor to our enterprise Fintech and Financial Institution clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.

What You'll Do

• Own the technical relationship with assigned enterprise accounts post-sales, serving as the primary point of contact for technical implementation, integration, and optimization
• Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment
• Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources
• Create and deliver training programs for customer teams
• Proactively identify and resolve technical challenges before they impact customer satisfactionConduct review sessions and health checks to ensure optimal platform utilization
• Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption
• Partner with Product and Engineering teams to advocate for customer needs and provide market feedback
• Document best practices and contribute to internal knowledge baseGuide customers through platform updates, new feature releases, and technical changes

Required Skills

Success Metrics

Benefits

$140,000 - $190,000 a year

We are an equal opportunity employer committed to diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.