Service Monitoring Engineer-61089227

Service Monitoring Engineer

The Department of Administration's Office of Technology and Information Services is the state's central provider of IT services to state government agencies. We are seeking a talented Service Monitoring Engineer to join our team. This role is an integral part of our Vulnerability Remediation / Service Monitoring team. The Service Monitoring Engineer is responsible for ensuring the continuous availability and optimal performance of DTO Shared Services and infrastructure systems. This role monitors system dashboards, network operations, server uptime, shared service application status and hardware status across the enterprise. Respond promptly to outages and performance issues and ensuring the correct functional team is aware of any potential issues. Work closely with IT support, infrastructure and security teams to detect, report and resolve incidents and contributes to the reliability and resiliency of critical systems.

This position is onsite in beautiful Columbia, South Carolina.

Responsibilities

• Monitor system dashboards for indicators of performance degradation, outages or equipment failures. Provide status updates on system health and incident resolution timelines on a regular basis. Triage and elevate alerts appropriately.
• Analyze historical data and performance trends to identify recurring issues or potential points of failure. Recommend improvements based on analysis of monitoring data.
• Maintain and configure monitoring tools for network, servers, endpoint and shared services availability. Contribute to the development and continuous improvement of monitoring standards, playbooks, and response procedures.
• Proactively identify and report aging or underperforming equipment. Collaborate with IT operations and infrastructure teams to schedule maintenance windows and ensure service availability during upgrades or patches.
• Perform other duties as required. Due to the technical nature of this position, it is designated as an essential position.

Qualifications

Additional Requirements

Applicants indicating college credit or degree(s) on the application will be required to bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Department may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.

MS certification is preferred.

The Department of Administration is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

Benefits

State Retirement Plan (SCRS)

J-18808-Ljbffr