Export Operations Manager (Manufacturing)
WET Designsun valley, CA, USjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionIn this high-impact position, you turn complex technical requests from concept to reality, ensuring every quote, order, and delivery is accurate, compliant, and on time. Your work keeps our customers delighted, our features flawless, and our global reputation growing—while advancing your own career at the heart of international manufacturing, logistics, and export innovation. Triage RFQs, interpret BOMs, and coordinate alternates with Engineering; margin-aware quoting via QuickBooks Convert quotes to sales orders in QuickBooks and Smartsheet; trigger actions with Procurement and Manufacturing Build / ship readiness and kit list alignment; resolve long lead or part discrepancies Own export logistics : book carriers, prepare documentation, apply Inco terms, resolve customs issues for global destinations Generate invoices, pro formas, and collaborate with Finance to ensure tax / VAT accuracy and prompt collections Lead RMA intake / testing; manage vendor claims and credits; document root causes Maintain SKU master, dashboards, and support platform migrations Standardize templates, mini SOPs, and coach cross-trained staff for process excellence Required Qualifications : 5+ years in manufacturing parts / logistics / export ops or similar Hands-on export expertise : docs, HS codes, Incoterms, global freight Proficient in QuickBooks, Smartsheet, and Excel (lookups, pivots) Skilled at reading BOMs, drawings, and datasheets; comfortable with engineers Clear written client communication, strong follow-through across time zones Preferred : Shipping experience to GCC / India / SEA; VAT / withholding awareness Experience with OEM / integrator work; catalog, RMA / warranty flow ownership Exposure to ERP / CMMS and software migration / UAT KPIs : Quote speed & accuracy, OTIF, export document quality, customs holds, invoice lead time, DSO, RMA resolution, inventory & pricing hygiene Key Outcomes (first 90–120 days) : Quote internal cycle time : ≤ 2 business days standard, ≤ 5 days for technical alternates 100% export documentation compliance (CI / PL, HS codes, CoO, licenses) OTIF (On Time In Full) ≥ 95%; zero preventable customs holds Pricing hygiene : validate / seed QuickBooks pricing for top 200 SKUs Clerk cross-trained for seamless PTO / coverage Make Your Mark—Apply Today! This is your chance to transform how world-class features are delivered and experienced globally. Accelerate your career working alongside innovative manufacturers, engineers, and logistics partners. Help us build the future—one perfect shipment at a time. www.wetdesign.com Powered by JazzHR
Export Operations Manager (Manufacturing) WET (Design) Sun Valley, California www.wetdesign.com Reports to :
- COO (Legacy) Ignite Your Career at WET (Design)!
- WET (Design) is the world leader in awe-inspiring water and sensory installations, transforming public spaces from Dubai to Las Vegas.
- Every project we deliver pushes the boundaries of design, engineering, and logistics—creating experiences that spark joy and wonder for millions worldwide.
- Now, we need an energetic, detail-driven pro to lead our global parts and export operations, connecting manufacturing to the world and making each shipment flawless.
Why this role matters :
Core Responsibilities :
See how WET (Design) enhances the world :
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Manufacturing Manager • sun valley, CA, US
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