Guest Relations Manager

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Guest Relations Manager

The Guest Relations Manager is responsible for the management and day-to-day operations of the Guest Relations and concierge department. This is an integral position held accountable for the seamless movement of guests in and out of the hotel. The Guest Relations Manager is flexible, proactive, resourceful, efficient, and always acts with a high level of professionalism.

Job duties include; although are not limited to :

• Effectively leading and managing the Guest Relations and concierge team
• Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP's and daily group activities
• Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
• Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
• Ensuring excellent customer service is provided to guests throughout their stay
• Selecting, training, and scheduling Guest Relations and Concierge Associates
• Maintaining new procedures for Guest Relations and concierge operations that improve processes and communication
• Ordering supplies and maintaining an appropriate level of inventory
• Communicating and developing Guest Relations and concierge associates to ensure all standards are met on a consistent basis
• Performing additional duties as assigned that may be outside of the normal scope based on business needs

Qualifications

Physical Requirements

Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 35 lbs on a regular basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

In the United States we are proud to be an EEO employer M / F / D / V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.